# Change Manager

**Company**: Freshfields
**Experience**: senior
**Job type**: full-time
**Category**: Operations
**Industry**: Legal

**Apply**: https://freshfields.wd3.myworkdayjobs.com/en-US/FBD_101/job/London/Change-Manager_R-08537?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_a554c14a-040

## Description

Freshfields is seeking a Change Manager to join the Marketing and Business Development (MBD) Global Operations team during a period of transformation. You will help colleagues adopt new technology, improved ways of working, and AI-enabled tools, ensuring change is clearly communicated, effectively embedded, and aligned to business priorities.

**Responsibilities**

- Develop and deliver change, adoption, and engagement plans for Global Operations platforms and initiatives.

- Create clear, audience-focused communications that explain the purpose, impact, and benefits of change.

- Design and deliver practical training, workshops, and supporting materials to build confidence and capability.

- Work with product owners, CRM, Experience Management, IT, and delivery teams to embed change activity across the project lifecycle.

- Use adoption data, feedback, and insight to measure progress, identify risks, and refine activity.

- Build and support a global network of change champions and super-users.

- Provide senior stakeholders with clear updates, recommendations, and insight on change readiness and business impact.

**Requirements**

- Experience supporting change, adoption, or transformation activity in a complex organisation.

- Strong communication skills, with the ability to adapt messaging for different audiences and channels.

- Confidence building trusted relationships and working collaboratively with senior stakeholders and cross-functional teams.

- Ability to plan, prioritise, and manage detail across multiple activities in a changing environment.

- Comfort working with data, feedback, and insight to inform decisions and demonstrate impact.

- A proactive, collaborative, and curious approach, with openness to learning new digital and AI-enabled tools.

**Nice to Have**

- Technology adoption, digital transformation, or process change within a global or matrixed environment.

- CRM platforms, enterprise systems, or AI-enabled tools.

- Creating communications, training, or engagement materials across channels such as SharePoint, email, presentations, or video.

- Using adoption data, user feedback, or performance insight to shape change activity.

- Professional services or another fast-paced, stakeholder-led environment.

**Benefits**

- Opportunity to develop change management expertise and build a global network.

- Contribute to technology-enabled transformation across the firm.

- Join a global MBD function of client managers, communications specialists, designers, and data professionals.

## Skills

### Required
- change management
- communication
- training
- project management
- data analysis

### Nice to have
- technology adoption
- digital transformation
- CRM platforms
- AI-enabled tools

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Source: [Apply at freshfields.wd3.myworkdayjobs.com](https://freshfields.wd3.myworkdayjobs.com/en-US/FBD_101/job/London/Change-Manager_R-08537?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)