# Production Support Analyst

**Company**: mthree
**Location**: Toronto, ON
**Category**: IT
**Industry**: Finance

**Apply**: https://job-boards.greenhouse.io/mthreerecruitingportal/jobs/4646716006?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_a5294e95-563

## Description

Join mthree as a Production Support Analyst and fast-track your career by working with one of our leading global banking clients in Toronto. You'll support critical Capital Markets trading systems in a fast-paced commodities and futures environment, working closely with front office users to ensure stability, performance, and continuous improvement of production platforms.

## Responsibilities

This role focuses on supporting large-scale production systems within Capital Markets, ensuring end-to-end stability of trading applications while driving operational excellence.

- Provide specialized application support for Capital Markets trading platforms (approx. 60%)

- Perform end-of-day monitoring, incident management, root cause analysis, and problem resolution

- Support commodities and futures trading activities including trade flow/STP, P&L valuation, and breaks

- Work directly with Front Office business users in a high-pressure trading environment

- Monitor and support market data feeds and core trading applications

- Analyze existing systems and liaise with Business and Development teams to drive system improvements

- Manage user access and entitlements (approx. 20%)

- Coordinate with internal teams and external vendors (approx. 20%)

- Participate in weekend work as required for projects, releases, and disaster recovery testing

- Provide 24x7 on-call support based on assigned shift for end-of-day monitoring

- Deliver to tight timelines in a fast-paced trading environment

## Requirements

- Experience working in the financial services industry, ideally within Capital Markets / Futures

- Strong knowledge of Commodities and Futures products

- Proven experience supporting large-scale production systems

- Hands-on experience with end-of-day processing, monitoring, incident management, and root cause analysis

- Understanding of trade lifecycle concepts (trade flow/STP, P&L valuation, breaks)

- Experience with tools such as ITRS Geneos, CTRL-M, and Windows environments

- Working knowledge of Python scripting

- Experience supporting MQ, SOLACE, Oracle, and Microsoft SQL Server

- Strong communication skills and ability to work closely with Front Office users

## Nice to Have

- Experience with trading platforms such as Openlink or XTP systems

- Understanding of ITIL processes

- Exposure to DevOps and Cloud technologies

- Prior experience coordinating or leading global support teams (onshore/offshore)

- Familiarity with Business Intelligence and reporting tools (e.g., Tableau)

## Benefits

- Access to top roles with prestigious global clients, including tier-one investment banks

- The chance to work on impactful projects with a global leader in the finance industry

- A full suite of benefits, training, and support to help you thrive in your role

- Opportunities to transition into permanent roles with our clients and build a long-term career

## Skills

### Required
- Capital Markets
- Commodities and Futures
- ITRS Geneos
- CTRL-M
- Windows environments
- Python scripting
- MQ
- SOLACE
- Oracle
- Microsoft SQL Server

### Nice to have
- Openlink
- XTP systems
- ITIL processes
- DevOps
- Cloud technologies
- Business Intelligence
- Tableau

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/mthreerecruitingportal/jobs/4646716006?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)