# Senior Consultant Specialist

**Company**: GCIO
**Location**: Guangzhou, Guangdong
**Experience**: senior
**Job type**: full-time
**Category**: IT
**Industry**: Technology

**Apply**: https://portal.careers.hsbc.com/careers/job/563774612589197?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_a5173f18-6e4

## Description

We are currently seeking an experienced professional to join our team in the role of Senior Consultant Specialist.

Principal responsibilities:

- Own the end-to-end application, service and infrastructure control for assigned services.

- Oversee stable service operation and continual service improvement.

- Ensure adherence to governance processes and compliance with all FIM requirements plus IT controls and processes.

- Plan service requirements including evergreening, capacity upgrades, vulnerability management, demand and business growth.

- Manage delivery, execution and maintenance of IT control tasks, coordinating resources and escalating where needed.

- Act as a contact and escalation point for stakeholder requests related to assigned services.

- Collaborate with cross-functional teams including other Service Owners, POD team members, Risk and Control Officers, SSP Leads and Cyber Security.

- Maintain accurate service and application information through regular reviews of inventory tools.

Requirements:

- Bring proven experience in IT Service Management or infrastructure and software support or project management.

- Apply very good knowledge of ITIL methodologies, particularly Service Level Management (SLM), service continuity, information security management and change management.

- Demonstrate good understanding of IT infrastructure and architecture plus risk and issue management.

- Build and maintain strong working relationships with stakeholders and colleagues.

- Show experience delivering added value initiatives with clear outcomes.

- Bring strong experience in IT control, governance and compliance.

- Present and communicate effectively in senior forums including negotiating and preparing materials for meetings.

- Communicate fluently in English across written and spoken channels.

- BE/B.Tech/MCA/M.Tech

You'll achieve more when you join HSBC. HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count.

## Skills

### Required
- IT Service Management
- ITIL methodologies
- Service Level Management
- information security management
- change management
- English

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Source: [Apply at portal.careers.hsbc.com](https://portal.careers.hsbc.com/careers/job/563774612589197?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)