# Director, Compliance Hub Manager & Head of CATO, Malaysia

**Company**: Royal Bank of Canada (RBC)
**Location**: Putrajaya, IOI RESORT CITY IOI CITY TOWER ONE:PUTRAJAYA
**Experience**: senior
**Job type**: full-time
**Category**: Finance
**Industry**: Finance

**Apply**: https://rbc.wd3.myworkdayjobs.com/en-US/RBCGLOBAL1/job/PERSIARAN-IRC-2-IOI-RESORT-CITY-IOI-CITY-TOWER-ONEPUTRAJAYA/Director--Compliance-Hub-Manager---Head-of-CATO-Malaysia_R-0000186059?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_a505fcd7-801

## Description

The Director, Compliance Hub Manager & Head of CATO, Malaysia is responsible for effectively controlling and managing the Compliance Shared Services teams within Malaysia.

As part of this, the Head of CATO, Malaysia element of the role will provide direct line management and day-to-day operational management of the Monitoring, Testing and Surveillance activities (“Compliance Oversight Team”) performed locally, partnering with Functional Senior Leaders in relation to the strategic direction.

As part of the Compliance Hub Manager element of the role, it will be the senior contact point for the teams in Malaysia, providing an escalation point for time-critical items which require resolution when an onshore manager cannot be contacted out-of-hours.

The role will also support the creation of a cohesive culture and strong team environment for the RBC Compliance Shared Services Malaysia team, including engagement and office presence.

**Regional Oversight:**

- Providing an escalation point for the RBC Compliance Shared Services Malaysia team.

- Driving a culture of integrity, promoting open, honest and transparent dealing in day-to-day operations.

- Supporting a strong team environment and cohesive culture across the RBC Compliance Shared Services Malaysia team.

- Identifying opportunities and potential solutions to streamline workflows and eliminate inefficiencies.

- Providing guidance and direction for time-critical items which require resolution when an Onshore Manager / Functional Senior Leader cannot be contacted out of hours.

- Reviewing escalated issues from team members, assess urgency and complexity, and determine the appropriate resolution pathway.

- Supporting the strategic direction for the expansion and ongoing development of the RBC Compliance Shared Services Malaysia team in Malaysia.

- Liaising with the relevant Functional Senior Leaders and Compliance Management to ensure regional strategy supports global compliance objectives.

- Providing support to the annual financial planning, seating plans, recruitment, onboarding and offboarding of RBC Compliance Shared Services Malaysia team members.

**Compliance Oversight Team Leadership & Supervision**

- Supervising and managing the Compliance Oversight Team.

- Supporting the development and implementation of a comprehensive Compliance strategy and framework for the Compliance Oversight Team.

- Managing the integration of compliance protocols across the Compliance Oversight Team.

- Ensuring appropriate reporting lines and clear accountability within the Compliance Oversight Team.

- Assessing and monitoring team capability, competence and capacity to perform the required Compliance activities.

- Collaborating with the Functional Senior Leaders to identify and plan suitable resource levels in region to meet business and regulatory objectives.

- Managing the Compliance Oversight Team staff levels and vacancies.

- Assisting with annual financial planning exercises.

**Risk Management:**

- Assisting in responding to internal audit and external regulatory enquiries.

- Escalating significant Compliance risk issues and deficiencies.

- Assuming responsibility for operational risk as it relates to Compliance activities in Malaysia.

- Identifying, escalating and remediating issues that could directly or indirectly lead to unfair treatment of customers.

**Conduct & Control:**

- Effectively controlling the Malaysia Compliance Shared Services function.

- Adhering to organizational and administrative arrangements to manage conflicts of interest.

- Ensuring breaches of Conduct Rules are reported.

- Requiring staff to adhere to mandatory training requirements.

- Escalating any issues regarding absence, engagement, performance, governance or cultural issues.

**Supporting & Ad Hoc Projects:**

- Supporting and undertaking ad-hoc projects.

**Requirements:**

- Substantial compliance monitoring or similar experience within a financial institution.

- Proven experience in a leadership or supervisory role within compliance.

- Demonstrated experience managing compliance testing or monitoring programmes.

- Strong leadership skills and ability to build and motivate effective teams.

- Excellent oral and written communication skills.

- Strong interpersonal skills and superior judgment.

- Ability to accept accountability, assume proactive leadership and demonstrate initiative.

## Skills

### Required
- Compliance
- Financial Regulation
- Risk Management
- Strategic Thinking
- Critical Thinking
- Data Gathering Analysis
- Decision Making
- Interpersonal Relationship Management

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Source: [Apply at rbc.wd3.myworkdayjobs.com](https://rbc.wd3.myworkdayjobs.com/en-US/RBCGLOBAL1/job/PERSIARAN-IRC-2-IOI-RESORT-CITY-IOI-CITY-TOWER-ONEPUTRAJAYA/Director--Compliance-Hub-Manager---Head-of-CATO-Malaysia_R-0000186059?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)