# Assistant Manager, Merchant Core Operations - Onboarding

**Company**: Grab
**Location**: Petaling Jaya
**Experience**: senior
**Job type**: full-time
**Category**: Operations
**Industry**: Technology

**Apply**: https://jobs.smartrecruiters.com/Grab/744000151522869-assistant-manager-merchant-core-operations-onboarding?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_a503e67e-527

## Description

Grab is Southeast Asia's leading superapp, providing various services including food delivery, financial management, and ride-hailing.

The Assistant Manager, Merchant Core Operations - Onboarding role oversees the end-to-end Merchant Onboarding funnel, from application submission through successful activation.

**Key Responsibilities:**

- Lead Onboarding Performance and Quality: Oversee the end-to-end onboarding funnel, ensuring SLA, productivity, activation, and quality targets are consistently achieved with minimal errors and rework.

- Drive Product and Process Enhancements: Partner with Product and the Centre of Excellence to improve workflows, implement automation, reduce manual effort, and deliver solutions such as OCR-enabled applications.

- Manage Stakeholders: Work with Commercial, Legal, Compliance, Technology, Product, COE, and other stakeholders to resolve issues, manage escalations, and deliver sustainable operational improvements.

- Lead and Develop the Team: Set objectives, manage performance, coach team members, plan capacity, and foster a culture of accountability, collaboration, and continuous improvement.

**Requirements:**

- At least 5 years' experience in merchant operations, onboarding, sales operations, or process improvement, with experience managing SLA, quality, productivity, and activation targets.

- Proven ability to design scalable processes, improve operational efficiency, implement automation, and use Salesforce, data, and AI-enabled tools to support decision-making.

- Strong communication, collaboration, and problem-solving skills, with the ability to work effectively across Commercial, Legal, Compliance, Technology, Product, and COE teams.

- Proven experience managing and developing an operations team, including coaching, delegation, performance management, feedback, and capacity planning.

**Benefits:**

- Term Life Insurance and comprehensive Medical Insurance

- GrabFlex benefits package

- Parental and Birthday leave

- Love-all-Serve-all (LASA) volunteering leave

- Confidential Grabber Assistance Programme

- FlexWork arrangements

## Skills

### Required
- Operational Performance and Quality
- Product and Process Enhancement
- Stakeholder Management
- People Management
- Salesforce
- data analysis
- AI-enabled tools

---

Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Grab/744000151522869-assistant-manager-merchant-core-operations-onboarding?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)