# Assistant Collections Manager (Secured Collections) - Hang Seng Bank (HK)

**Company**: HK Business
**Location**: Mongkok, Kowloon
**Work arrangement**: onsite
**Experience**: mid
**Job type**: full-time
**Category**: Finance
**Industry**: Finance

**Apply**: https://portal.careers.hsbc.com/careers/job/563774612016323?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_a4f656af-07e

## Description

We are seeking a high-caliber professional to join our team as Assistant Collections Manager (Secured Collections) in Retail Banking and Wealth (RB&W) Business Risk Management, Fraud and Credit Control - Credit Control Services.

As Assistant Collections Manager, you will support the Line Manager in leading a team responsible for managing delinquent accounts within the retail secured loan portfolio (mortgage loan). Your key responsibilities will include:

- Managing HKMC enquiries promptly and professionally, ensuring they are reviewed, addressed, and actioned appropriately

- Initiating legal proceedings against debtors by instructing approved external law firms, and overseeing the end-to-end litigation process, including property repossession and the disposal of repossessed assets

- Carrying out account maintenance and providing administrative support to keep account records accurate and operational processes running smoothly

- Supporting the Risk Management process by coordinating required activities and ensuring relevant information is captured accurately and on time

- Compiling and preparing statistical reports and performance insights, presenting clear, management-ready analysis to enable effective review and decision-making

- Performing periodic and ad hoc reviews of risk accounts and recommending appropriate mitigation actions based on identified risks and emerging issues

- Managing customer complaints by acknowledging issues promptly, gathering relevant information, and maintaining clear communication throughout the process

- Conducting investigations to establish facts, identify root causes, and determine appropriate resolution actions in line with agreed standards and timelines

To be successful in this role, you will need:

- A university degree in a related discipline or other relevant qualifications

- At least 2 years of experience in debt recovery/secured lending and mortgage business, with exposure to credit control/administration

- Strong self-motivation, good interpersonal, communication, credit analytic, and supervisory skills

- Good knowledge of PC application software such as MS Word, Excel, and Access

- Proficiency in both English and Chinese, with fluency in Putonghua an advantage

- A great sense of ownership and a servicing mindset to ensure efficient and effective customer service processes

Join Hang Seng Bank Limited and enjoy a dynamic working environment, good career development opportunities, and competitive compensation packages.

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## Skills

### Required
- credit control
- debt recovery
- secured lending
- mortgage business
- MS Word
- Excel
- Access
- English
- Chinese

### Nice to have
- fluency in Putonghua

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Source: [Apply at portal.careers.hsbc.com](https://portal.careers.hsbc.com/careers/job/563774612016323?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)