# Tax Support Specialist

**Company**: Sphere
**Location**: San Francisco
**Work arrangement**: onsite
**Experience**: senior
**Job type**: Full time
**Category**: Finance
**Industry**: Technology
**Wikidata**: https://www.wikidata.org/wiki/Q11312826

**Apply**: https://jobs.ashbyhq.com/sphere/713fc1b2-f2a5-4757-9d65-f8b3a2a96147?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_a4b10f08-03a

## Description

We're looking for a Tax Operations Specialist to partner with our Customer Success team and help customers navigate complex tax compliance requirements using our platform.

In this role, you'll serve as a tax subject matter expert and trusted partner to customers, helping them understand tax requirements, troubleshoot compliance workflows, and optimize their use of our technology.

**Responsibilities**

_Within days:_

- Develop a deep understanding of our tax platform, customer workflows, and product capabilities.

- Build relationships with Customer Success, Sales, Product, Engineering, and Tax teams.

- Learn our customers' tax compliance needs, common challenges, and implementation workflows.

- Become a trusted internal resource for tax-related customer questions and escalations.

- Review existing customer processes and identify opportunities to improve the customer experience.

_Within months:_

- Partner with our Customer Success Lead to support customer implementations, onboarding, and ongoing success.

- Serve as a tax SME for customer conversations involving compliance requirements, filing processes, and tax workflows.

- Help customers understand how our platform supports their tax obligations and business needs.

- Troubleshoot complex customer issues by collaborating with internal Tax, Product, Engineering, and Operations teams.

- Translate customer feedback and pain points into product improvement opportunities.

- Support customer escalations and help drive issues to resolution.

- Create customer-facing documentation, enablement materials, and best practices.

- Identify patterns across customer needs and partner with internal teams to improve processes and product capabilities.

- Support strategic customer initiatives, including new country launches, regulatory changes, and new product offerings.

**Requirements**

- 4+ years of experience in tax operations, tax compliance, indirect tax, accounting operations, or a related field.

- Strong understanding of indirect tax compliance processes and operational workflows.

- Experience working with customers, stakeholders, or cross-functional teams.

- Ability to explain complex tax concepts clearly to both technical and non-technical audiences.

- Strong analytical and problem-solving skills with excellent attention to detail.

- Ability to manage multiple priorities and customer needs in a fast-paced environment.

- Strong written and verbal communication skills.

- Comfortable partnering with Product and Engineering teams to resolve issues and improve processes.

**Nice to Haves**

- Experience working at a tax technology, SaaS, fintech, ERP, or financial software company.

- Experience supporting enterprise customers or complex implementations.

- Experience with tax automation platforms such as Avalara, Vertex, Sovos, or similar solutions.

- Familiarity with APIs, integrations, or technical implementations.

- Experience creating customer-facing documentation or enablement materials.

- Experience working with Customer Success or Professional Services teams.

- CPA, MST, CMI, or other relevant tax/accounting certification.

## Skills

### Required
- tax operations
- tax compliance
- indirect tax
- accounting operations
- analytical skills
- problem-solving skills
- communication skills

### Nice to have
- tax technology
- SaaS
- fintech
- ERP
- financial software
- Avalara
- Vertex
- Sovos
- APIs
- integrations
- technical implementations
- customer-facing documentation
- enablement materials
- Customer Success
- Professional Services
- CPA
- MST
- CMI

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Source: [Apply at jobs.ashbyhq.com](https://jobs.ashbyhq.com/sphere/713fc1b2-f2a5-4757-9d65-f8b3a2a96147?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)