# Assistant General Manager, Soho Home

**Company**: Soho House
**Location**: Soho Home
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Category**: Retail
**Industry**: Retail

**Apply**: https://job-boards.greenhouse.io/sohohouseco/jobs/5034127101?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/assistant-general-manager-soho-home-a4793899-074/

## Description

We are looking for an enthusiastic, organised, sales-driven Assistant Manager to assist in leading the team at our London-based Westbourne Grove location.

The Assistant Manager will be responsible for assisting the General Manager in the day-to-day running of the space, managing all aspects in their absence, and delivering a seamless, ‘second to none’ customer service experience.

The role will focus on operational efficiency and KPI attainment in line with company strategy.

Key responsibilities:

- Supporting the General Manager in leading the team and acting as GM in their absence

- Working alongside the GM to find innovative ways to deliver KPIs set by the business and accurately reporting all sales data back to relevant teams

- Taking ownership of in-store operations, both front of house and back of house, optimising opportunities to improve operational efficiency

- Supporting the VM assistant to ensure replenishment is consistently up to date and in line with visual standards

- Assisting with the submission of payroll and rotas for the team

- Raising and closing sales invoices

- Leading by example in demonstrating outstanding customer service and supporting staff members that require improvement

- Supporting the Site Stock Manager to stock take on a monthly basis to hit business KPIs on stock accuracy

- Immersing themselves in the Soho Home product to become an expert in Soho House's interior design and style

- Supporting the wider team with in-store events and collaborations

- Generating reports and valuable feedback for the General Manager and the wider business

- Being the first point of contact for customer escalations

What We Are Looking For:

- +5 years of experience in a luxury/premium retail environment

- Proactive and can-do attitude

- Understanding of the local and international furniture/design market

- Ability to think on their feet to quickly resolve queries and issues

- Excellent communication skills at all levels

- Good understanding of Microsoft 365 and other relevant software

- Warm and friendly manner

- Confident working within a team and individually

- Leads by example

Benefits:

- Competitive compensation packages

- Annual Every House Membership

- 50% off Food & Drink, 7 days a week

- Staff Room Rates

- Private Health and Dental Care

- Weekly Pay

- Life Assurance

- Up to 50% Staff Discount on Cowshed & Soho Home

- In Office Dog Policy on Fridays

- Season Ticket Loan

- Christmas Office Closure

- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice

- Free Counselling Sessions

- Cookhouse & House Tonic: unique food and drink trainings, events, and opportunities

- Continuous training to develop yourself personally and professionally

- Exclusive access to our benefits platform with hundreds of discounts

- Team Events: fitness sessions, cinema screenings, art classes, and more

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- Microsoft 365
- customer service
- team management
- inventory management

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/sohohouseco/jobs/5034127101?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)