# Customs Brokerage Operations Manager

**Company**: Expeditors
**Location**: Irving, TX
**Experience**: senior
**Job type**: full-time
**Category**: Logistics & Supply Chain

**Apply**: https://jobs.smartrecruiters.com/Expeditors/744000161359875-customs-brokerage-operations-manager-?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/customs-brokerage-operations-manager-a45cdd37-f6d/

## Description

As a Customs Brokerage Operations Manager at Expeditors, you will manage and monitor service execution within the Customs brokerage department, ensuring timely and effective staff evaluations and reviews, and providing feedback, coaching, and mentoring to staff on an ongoing basis.

Your responsibilities will include:

- Managing capacity and resource needs for the department

- Ensuring the department is properly staffed, structured, and organized

- Preparing and executing personal goals and department business plans

- Providing deskside training to department staff in areas such as national customs regulations, Expeditors' customs policies, and operational and customer service execution

- Reviewing and signing entries prior to submission to Customs, if required

- Working with staff on capacity and efficiency issues

- Ensuring all new clients are set up properly with necessary documentation

- Controlling department interface with Customs authorities and ensuring files are logged correctly

- Reviewing entry rejections, EDI rejections, and discrepancies, and resolving them in a timely and correct manner

- Monitoring and reviewing post-entry activity with the branch compliance manager

- Developing optimum efficient processes without sacrificing compliance, oversight, or controls

- Staying current with developments and changes in regulations or company offerings, and educating staff accordingly

In terms of finance, you will:

- Ensure all files are timely billed and correctly

- Review department P and L on a monthly basis

- Manage execution of credit policy

In terms of sales and marketing, you will:

- Maintain and develop relationships with current brokerage customers

- Work with sales, customer retention, and development teams to maintain and develop relationships with current customers and bring new customers into the department

- Prepare effective customer presentations and updates

Expeditors offers excellent benefits, including paid vacation, holiday, and sick time, health plans, life insurance, employee stock purchase plans, training and personnel development programs, growth opportunities, and employee referral program bonuses.

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## Skills

### Required
- customs brokerage
- logistics
- supply chain management
- leadership
- communication

### Nice to have
- English fluency
- MS Excel
- MS Word
- hands-on knowledge of customs clearance function

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Expeditors/744000161359875-customs-brokerage-operations-manager-?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)