# Sutton Connect Housing Support Manager

**Company**: London Borough of Sutton
**Location**: London Borough of Sutton
**Work arrangement**: onsite
**Job type**: Full time
**Salary**: GBP 42,612 - 47,400 per year
**Category**: Social Care
**Industry**: Public Sector

**Apply**: https://www.jobsgopublic.com/job/sutton-connect-housing-support-manager-107908?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_a449875f-6f3

## Description

The Sutton Connect Housing Support Manager role is a fantastic opportunity to learn and be part of a team which ensures short-term tenancy support intervention services for the residents of Sutton are delivered within satisfactory timescales, and that quality and a great customer experience is provided both internally and externally.

The ideal candidate will have experience of managing/leading a dynamic service delivery team, be aware of changes in the housing sector, and have a positive approach to achieving key objectives of the organisation.

Key responsibilities include:

- Managing and leading a team to deliver high-quality services

- Liaising with residents, stakeholders, and partners to deliver outcomes

- Using data insight to chase or challenge for maximum service delivery

- Budget management and forecasting

The role requires an agile team member who can operate within a fast-paced environment, see the golden thread, and liaise with residents, stakeholders, and partners to deliver outcomes.

**Benefits:**

- Membership of the Local Government Pension Scheme

- Annual leave of 28 or 33 days per year

- Simply Health Cash Plan

- Employee Benefits, including cycle to work scheme and discounts schemes

- Employee Assistance Programme

- Investment in learning and development

**Requirements:**

- Experience of managing/leading a dynamic service delivery team

- Awareness of changes in the housing sector

- Positive approach to achieving key objectives

- Ability to respond positively to changing business needs

- Plans ahead and uses time efficiently and effectively

- Budget management experience

**Desirable:**

- Knowledge of Housing Management, Repairs, and support services

- Housing benefit knowledge

- Managing a multi-channel, multi-disciplined service

- Service Development to deliver improved customer experience/efficient operations

- Ability to prioritise, make decisions, and provide clear outcomes for staff

- Good understanding of housing and landlord regulatory and compliance requirements

## Skills

### Required
- team management
- budget management
- housing sector knowledge
- customer service
- data analysis

### Nice to have
- Housing Management
- Repairs
- support services
- Housing benefit knowledge
- multi-channel service management

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Source: [Apply at jobsgopublic.com](https://www.jobsgopublic.com/job/sutton-connect-housing-support-manager-107908?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)