# Senior Software Technical Support Team Member

**Company**: GDIT
**Location**: Fairfax, VA
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Salary**: $92,307 - $124,887
**Category**: IT
**Industry**: Technology

**Apply**: https://gdit.wd5.myworkdayjobs.com/en-US/External_Career_Site/job/USA-VA-Fairfax/Senior-Software-Technical-Support-Team-Member_RQ232091-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/senior-software-technical-support-team-member-a4108e4f-512/

## Description

As a Senior Software Technical Support Team Member, you will support the United States Postal Service. Key responsibilities include:

- Monitoring technical and operational risks

- Identifying application, infrastructure, integration, vendor, and organizational dependencies

- Assessing the effect of dependencies on business-driven delivery timelines

- Performing critical-path and schedule-feasibility analysis

- Supporting risk-burndown planning and reporting

- Coordinating subject-matter experts to investigate and resolve issues

- Supporting/Investigating production incidents, performance problems, defects, and maintenance activities

- Reviewing technical requirements, proposed changes, and cross-system impacts

- Supporting release readiness, implementation coordination, and operational readiness

- Providing evidence-based recommendations to management

- Explaining why a proposed timeline is achievable, achievable with conditions, or not achievable

The ideal candidate will have:

- A degree from an accredited College/University in the applicable field of services

- 8+ years of relevant experience

- Minimum of 7 years’ experience in enterprise software development

- One of the following certifications: SAFe RTE (Release Train Engineer), SAFe Architect, PMI ACP (Agile Certified Practitioner)

- Experience working with complex enterprise software environments, including understanding application and server architecture, APIs and system interfaces, databases and data flows, Windows and/or Linux environments, network and infrastructure dependencies, production and test environments, cloud or hosted-system dependencies, release and implementation processes, third-party and vendor integrations

- Occasional after-hours support for planned software releases, implementations, high-priority production incidents, emergency issue resolution, and critical stakeholder or operational events

Benefits include:

- 401K with company match

- Comprehensive health and wellness packages

- Internal mobility team dedicated to helping you own your career

- Professional growth opportunities including paid education and certifications

- Cutting-edge technology you can learn from

- Rest and recharge with paid vacation and holidays

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- Change Management
- Problem Solving
- Process Improvements
- Governance and coordination
- Requirements and technical-review support
- Coordination of supplier and USPS technical teams
- Change and release-management support
- Dependency and risk management
- Readiness assessments
- Test and implementation coordination
- Documentation and status reporting

---

Source: [Apply at gdit.wd5.myworkdayjobs.com](https://gdit.wd5.myworkdayjobs.com/en-US/External_Career_Site/job/USA-VA-Fairfax/Senior-Software-Technical-Support-Team-Member_RQ232091-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)