# FBS Customer Service Manager (Call Center)

**Company**: Capgemini
**Location**: Aguascalientes, Aguascalientes
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Category**: Operations
**Industry**: Finance
**Wikidata**: https://www.wikidata.org/wiki/Q1034621

**Apply**: https://jobs.workable.com/view/3hNxj96gnmRedyFnMNaZYu/fbs-customer-service-manager-(call-center)-in-aguascalientes-at-capgemini?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_a3d10517-155

## Description

Our Client, a leading US insurer, seeks a Customer Service Manager to lead a team and maximise positive customer experiences. The successful candidate will focus on risk acceptability guidelines and profitable business results.

Job Summary: Manage assigned team members to identify, understand, and resolve inquiries. Lead the team to achieve company results and communicate company strategies.

Key Responsibilities:

- Monitor team performance, including customer experience, work product quality, efficiency, and compliance.

- Create and implement plans to improve team performance and develop individual skill sets.

- Ensure team members meet individual and team performance goals.

- Communicate individual performance to team members and provide team performance information to management.

- Interact with customers, respond to inquiries, and partner with other leaders to develop and execute improvements.

- Maintain up-to-date knowledge of procedures, methods, and regulatory requirements.

- Participate in training and development to expand product, system, and process knowledge.

Requirements:

- High School Diploma or equivalent required; Bachelor's degree preferred.

- 2+ years of experience in a leadership role within a Call Center, preferably in Customer Service.

- Fluent English.

- Availability to work on-site in Aguascalientes.

Benefits:

- Competitive salary and annual performance-based bonus.

- Comprehensive benefits package, including grocery vouchers, saving funds, and private health insurance.

- Dynamic and inclusive work culture within a globally renowned group.

- Training and development opportunities.

## Skills

### Required
- Customer Service
- Leadership
- Communication
- Problem-solving

### Nice to have
- Bachelor's degree
- Call Center experience

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Source: [Apply at jobs.workable.com](https://jobs.workable.com/view/3hNxj96gnmRedyFnMNaZYu/fbs-customer-service-manager-(call-center)-in-aguascalientes-at-capgemini?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)