# Application Support Engineer

**Company**: London Stock Exchange Group (LSEG)
**Location**: Bangalore, BLR
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Finance

**Apply**: https://lseg.wd3.myworkdayjobs.com/en-US/Careers/job/IND-BLR-Divyasree-Technopolis/Application-Support-Engineer_R0122720?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_a3c823ee-3f4

## Description

LSEG offers essential platforms, financial data services, and trading venues for various clients. The real-time market data, indices, analytics, and news services LSEG supplies allow traders and investors to understand market conditions and trends.

In this role, you will be joining our Service Excellence team within Application Operations, Corporate Technology (CT) as a Support Engineer.

**Responsibilities:**

- Take end-to-end ownership of Application Support for Production issues resolution.

- Possess hands-on experience in ServiceNow, including incident management, problem resolution, and workflow automation to enhance IT service delivery.

- Raise complex problems to the L3 level of expertise within the organization, along with observations from investigative and diagnostic assessments.

- Coordinate in the investigation of repeated technical issues affecting user systems and see them through to resolution.

- Ensure an acceptable level of IT operations performance and error risk in line with service level agreements (SLAs).

- Provide some periodical and/or emergency support (i.e., on-call support), as may be needed from time to time.

- Advance incidents/failures to Level 3 Support or Capability in line with the defined escalation process and drive closure within the SLAs.

- Provide regular and high-quality updates to the customer on the progress of incidents, including SLA breaches.

- Continuously review operating metrics and data to see opportunities to improve.

**Requirements:**

- 4+ years of hands-on experience providing support and maintenance for Salesforce environments.

- Experience with Salesforce CPQ and Sales Cloud is preferred.

- Salesforce CPQ support is a core responsibility of this position. Candidates must be willing to undergo training and invest time in learning CPQ processes and functionality.

- One or more Salesforce.com certifications (e.g., CPQ, Administrator, Advanced Administrator, Community).

- Knowledge and experience with both Salesforce Classic and Lightning UI's.

- Experience integrating and maintaining Salesforce with third-party systems.

- Knowledge of Salesforce platform standard and custom capabilities.

- Experience conducting QA Tests on changes to Salesforce.com deployment, including handling multiple sandbox instances.

- Understanding of the SDLC and agile delivery methodology.

- Experience working with databases and data, performing data cleanup, and/or data manipulation and migration to and from Salesforce.com.

- 2+ years of experience in a Support Technical role.

- 1 year of experience in Salesforce CPQ cloud would be an advantage.

**Benefits:**

- Opportunity to work with a global organization spanning 70 countries.

- Culture of growth, opportunity, diversity, and innovation.

- Encouragement of personal growth and development.

- Recognized as a Great Place to Work in India.

## Skills

### Required
- Salesforce
- ServiceNow
- Incident Management
- Problem Resolution
- Workflow Automation
- Salesforce CPQ
- Sales Cloud
- Salesforce Classic
- Lightning UI
- Third-party systems integration
- SDLC
- Agile delivery methodology
- Database management
- Data cleanup
- Data manipulation
- Migration

### Nice to have
- Salesforce certifications
- QA Tests
- Sandbox instances
- SFDC features and functionality

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Source: [Apply at lseg.wd3.myworkdayjobs.com](https://lseg.wd3.myworkdayjobs.com/en-US/Careers/job/IND-BLR-Divyasree-Technopolis/Application-Support-Engineer_R0122720?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)