# Principal Sales Engineer

**Company**: Zendesk
**Location**: Remote, Germany
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://zendesk.wd1.myworkdayjobs.com/en-US/zendesk/job/Remote-Germany/Principal-Solutions-Consultant_R35804?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/principal-sales-engineer-a3c51c8d-4e2/

## Description

At Zendesk, we're revolutionising what's possible in Customer Experience (CX) and Employee Service (ES).

As a Principal Sales Engineer you'll serve as a trusted advisor, innovative strategist, and technical thought leader.

**What You'll Be Doing:**

- Lead strategic solution design: Partner with Sales to architect transformative, AI-powered customer experience solutions that address business challenges and deliver measurable outcomes.

- Drive technical strategy across the sales cycle: Own the end-to-end technical engagement.

- Champion AI & automation: Translate advanced AI/ML capabilities into actionable CX strategies that increase efficiency, personalisation, and scalability.

- Influence product evolution: Leverage customer insights to inform product innovation, shape reference architectures, and influence future roadmap priorities.

- Deliver executive-level engagements: Present complex technical concepts with clarity and credibility to C-suite and senior stakeholders.

- Orchestrate cross-functional teams: Lead and coordinate virtual teams across Sales, Product, Professional Services, and Customer Success.

- Execute proofs of value & pilots: Scope, manage, and deliver high-impact pilots that validate value realisation and technical viability.

- Integrate & scale: Design secure, scalable, cloud solutions leveraging Zendesk APIs, middleware and peripheral technologies.

- Promote thought leadership: Represent Zendesk as a domain expert - evangelising innovation in AI, CX, ES, and digital transformation.

**What You Bring:**

- 7+ years of presales or solutions consulting experience in SaaS, enterprise software, or customer experience platforms.

- 3+ years leading large, strategic, and complex enterprise deals.

- Deep technical fluency with web/scripting technologies (HTML, CSS, JavaScript, JSON, LLMs, MCP) and SaaS architectures.

- Proven success in positioning the business value of technical solutions and the strategic role of Professional Services and Partners.

- Hands-on experience scoping, managing, and executing customer pilots or proofs of concept.

- Expertise in at least two of the following: Contact Center, Customer Service software, ITSM, Business Intelligence, Data Warehousing, Workforce Management, QA or Integration & Middleware.

- Strong understanding of AI and automation technologies (LLMs, NLP, ChatGPT, MCP, predictive analytics) and their impact on customer service transformation.

- Demonstrated ability to lead virtual teams to successful outcomes and build consensus across technical and business functions.

- Superior presentation, communication and storytelling skills - able to translate complexity into clarity for diverse audiences.

- Experience designing or influencing reference architectures to support enterprise-grade client solutions.

- Bachelor's degree or equivalent experience (graduate degree is a plus).

- Willingness and ability to travel as required.

**Who You Are:**

- Strategic technologist: You see beyond features and functions, architecting solutions that drive long-term business value.

- AI-forward innovator: You're passionate about the future of CX and ES.

- Trusted advisor: You build credibility quickly with executives and guide customers through complex decisions with empathy and confidence.

- Collaborative leader: You thrive in cross-functional settings, aligning stakeholders and inspiring teams toward shared success.

- Analytical storyteller: You use data and insight to craft compelling narratives that connect technology to measurable outcomes.

- Execution-focused: You balance visionary thinking with the ability to deliver results on time, on point and at scale.

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## Skills

### Required
- HTML
- CSS
- JavaScript
- JSON
- LLMs
- MCP
- SaaS
- Contact Center
- Customer Service software
- ITSM
- Business Intelligence
- Data Warehousing
- Workforce Management
- QA
- Integration & Middleware
- AI
- automation
- NLP
- ChatGPT
- predictive analytics

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Source: [Apply at zendesk.wd1.myworkdayjobs.com](https://zendesk.wd1.myworkdayjobs.com/en-US/zendesk/job/Remote-Germany/Principal-Solutions-Consultant_R35804?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)