# Trainer

**Company**: CSC Generation
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Salary**: $25,000 - $25,000 a month
**Category**: Customer Service
**Industry**: Other

**Apply**: https://jobs.lever.co/cscgeneration-2/b104bbee-f9a4-4f4c-b3e1-7d8a48dbf604?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_a39a8827-081

## Description

We are seeking a skilled Trainer to develop, update, and maintain training programs for new hires and existing employees. As a Trainer, you will facilitate instructor-led training sessions across various customer service channels, create and maintain training materials, and evaluate training effectiveness. You will also partner with cross-functional teams to ensure training accuracy and relevance.

Responsibilities:

- Develop and maintain training programs for new hires and existing employees

- Facilitate instructor-led training sessions across customer service channels

- Create and maintain training materials, including PowerPoint decks, job aids, manuals, videos, guides, and LMS/eLearning modules

- Translate complex systems, processes, and policies into clear and practical learning content

- Provide coaching and feedback to address skill gaps and support employee development

- Evaluate training effectiveness using learner feedback, performance results, and operational data

- Continuously improve training programs based on business needs and learner performance

- Partner with cross-functional teams to keep training accurate and relevant

- Support curriculum updates when systems, processes, products, or business requirements change

- Use AI tools to improve training content, workflows, curriculum development, and coaching

- Stay current on learning trends, training best practices, and emerging tools

Requirements:

- 3+ years of proven experience in training, including creating and delivering training decks, facilitating instructor-led sessions, and developing learning materials

- Previous experience in Customer Service, Contact Center, Training, Learning & Development, or a related environment

- Advanced English proficiency, with strong verbal and written communication skills

- Strong public speaking, facilitation, and presentation skills

- Ability to independently lead virtual instructor-led training sessions

- Experience creating professional training presentations and learning content

- Strong PowerPoint skills

- Intermediate or higher Excel skills

- Experience working with CRM platforms and technical systems

- Experience training others on systems, tools, workflows, or processes

- Experience with LMS platforms or similar learning technologies

- Experience creating written and video-based training content

- Instructional design experience, including experience with Articulate 360 or another eLearning/design platform

- Comfortable using AI tools and able to teach others how to use new technology

- Strong organizational skills with the ability to manage multiple training projects and timelines

- Ability to quickly learn unfamiliar systems and translate technical information into clear, accessible training

Nice to Have:

- Experience with Gladly, NetSuite, Shopify, Salesforce, Freshdesk, AWS, SharePoint, Kibo OMS, Narvar, Slack, Assembled, Claude or other AI tools, Microsoft Teams, and LMS platforms

What Success Looks Like:

- Explaining complex concepts in different ways to ensure understanding

- Creating an environment where employees feel comfortable asking questions

- Balancing instruction with hands-on practice and learner participation

- Recognizing when learners are falling behind and adjusting your approach

- Learning new systems or processes quickly and teaching them to others

- Adjusting training plans when timelines or business priorities change

Benefits:

- Full-time position

- Law benefits from day one

- Home office setup

- Full equipment provided

- 100% paid training

- 10-hour shift (8 am - 6 pm)

- 1 hour lunch and 2 breaks of 15 minutes each

- Two days off (Sat-Sun)

- Total Pass

- Above the law benefits after 90 days (Food vouchers, Minor and Major Medical Insurance, Telemedicine)

- Salary: $25,000 - $25,000 a month

## Skills

### Required
- PowerPoint
- Excel
- CRM platforms
- LMS platforms
- instructional design
- AI tools

### Nice to have
- Gladly
- NetSuite
- Shopify
- Salesforce
- Freshdesk
- AWS
- SharePoint
- Kibo OMS
- Narvar
- Slack
- Assembled
- Claude
- Microsoft Teams

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Source: [Apply at jobs.lever.co](https://jobs.lever.co/cscgeneration-2/b104bbee-f9a4-4f4c-b3e1-7d8a48dbf604?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)