# Strategy & Business Operations, Manager (Seller & Growth)

**Company**: Grab
**Location**: Petaling Jaya
**Experience**: senior
**Job type**: full-time
**Category**: Operations
**Industry**: Technology

**Apply**: https://jobs.smartrecruiters.com/Grab/744000151520539-strategy-business-operations-manager-seller-growth-?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_a389d5ff-337

## Description

We are looking for a professional to drive Grab's regional Seller Programme and support user growth plans across GrabMall.

This role combines two complementary responsibilities: translating strategy into practical seller programmes that are easy for merchants to understand and adopt, and supporting user acquisition and engagement strategies that grow the GrabMall shopper base.

**Seller Programme**

- Develop and roll out seller-facing programmes and policies, translating strategy into guidelines and tools that sellers can act on.

- Develop seller incentive programmes that drive platform engagement and commercial growth, balancing regional consistency with market flexibility.

- Identify seller pain points through on-ground engagement and qualitative research, translating them into structured business problems and developing scalable programme responses.

- Work closely across country leads and cross-functional teams to socialise, refine, and land seller programmes.

**User Growth**

- Support the end-to-end planning and execution of user growth initiatives for GrabMall, ensuring cross-functional alignment between Ops, Product, and relevant teams.

- Contribute to strategies that convert the existing Grab user base into active GrabMall shoppers through high-context placements.

- In partnership with Marketing and Country teams, support the rhythm of the business through high-velocity campaign cadences.

**Qualifications**

- 5 or more years of experience in e-commerce, marketplace, platform operations, strategy or growth marketing.

- Quantitative discipline with strong business sense and ability to translate analyses to actionable business insights.

- Proven ability to build operational policies from scratch, balancing strategic and operational requirements.

- Stakeholder Management: Ability to coordinate between various country teams (Ops), technical teams (Product) and creative teams (Marketing).

- Prior exposure to seller/merchant programme management, country or category leadership, or cross-market growth roles.

- Localized Knowledge: Understanding of the SEA landscape (specifically the "Double Day" culture) is a significant plus.

**Life at Grab**

- Term Life Insurance and comprehensive Medical Insurance.

- GrabFlex, a benefits package that suits your needs and aspirations.

- Parental and Birthday leave, and Love-all-Serve-all (LASA) volunteering leave.

- Confidential Grabber Assistance Programme.

- FlexWork arrangements such as differentiated hours.

## Skills

### Required
- e-commerce
- marketplace
- platform operations
- strategy
- growth marketing
- quantitative analysis
- stakeholder management

### Nice to have
- seller/merchant programme management
- country or category leadership
- cross-market growth roles
- SEA landscape knowledge

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Grab/744000151520539-strategy-business-operations-manager-seller-growth-?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)