# Director - Global Talent Management

**Company**: Freshworks
**Location**: San Mateo, CA
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $199,750 - $246,750
**Category**: Human Resources
**Industry**: Technology

**Apply**: https://jobs.smartrecruiters.com/Freshworks/744000149736389-director-global-talent-management?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_a339bc5a-8e3

## Description

Organizations everywhere struggle with the costs and complexities of software solutions. Freshworks offers a fresh vision for how the world works, building uncomplicated service software that delivers exceptional customer and employee experiences.

As Director of Performance Management & Employee Listening, you will lead two strategic people practices: a comprehensive redesign of performance management, and a shift to a modern, continuous approach to employee listening. You will work as part of a small, senior Workforce Strategy & Org Development team, owning your domain with a high degree of autonomy and leading through influence across a matrixed organization.

**Performance Management Transformation**

- Lead a meaningful transformation of how Freshworks approaches performance management , moving from a process-heavy, subjective model to a streamlined, AI-assisted approach.

- Design and own the end-to-end performance system: methodology, tools, calibration approach, and employee and manager experience.

- Coordinate across HR, Total Rewards, HR Technology, and business partners to deliver an integrated solution.

- Build and maintain executive alignment, presenting, defending, and iterating on the work in real time.

- Lead the change management and enablement strategy for the performance transformation.

**Employee Listening**

- Own the employee listening strategy and programs, including the continuous listening platform, pulse approach, and translating signals into leadership action.

- Drive the shift from periodic survey cycles to an always-on listening culture.

- Build leader-facing tools, frameworks, and communications that make listening data accessible and useful.

- Track program health, participation trends, and sentiment over time; surface risks and opportunities and bring forward clear recommendations.

- Stand up and lead a cross-functional employee experience working group.

**Change Management & Enablement**

- Own the change management and enablement strategy across both performance and listening.

- Apply behavioral science principles to the design of change interventions.

- Design and deliver leader enablement programs that translate program changes into concrete behaviors.

- Build a communication and engagement framework that keeps employees, managers, and senior leaders informed, aligned, and bought in.

- Measure adoption and enablement effectiveness; use data to identify where uptake is lagging and adjust approach accordingly.

**Qualifications**

- 8–12 years of progressive experience in HR, people strategy, organizational effectiveness, or a related field.

- Proven experience leading complex, cross-functional transformation initiatives.

- Deep expertise in performance management design.

- Meaningful experience in organizational design and development.

- Strong change management and enablement skills.

- Familiarity with continuous listening platforms and methodology.

- An AI-first mindset.

- Exceptional executive presence.

- High attention to detail.

- Strong cross-functional instincts.

- Excellent written and verbal communication skills.

## Skills

### Required
- HR
- people strategy
- organizational effectiveness
- performance management
- change management
- enablement
- continuous listening platforms
- AI

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