# Principal AI Architect

**Company**: Salesforce
**Location**: London
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Sales
**Industry**: Technology

**Apply**: https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/United-Kingdom---London/Principal-AI-Architect_JR362633?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_a31faf6d-0a3

## Description

As a Principal AI Architect at Salesforce, you will act as a senior, hands-on technical leader and trusted advisor to customers. You will design, validate, and operationalize enterprise-grade data and AI architectures centered on Salesforce D360 and the Agentforce platform.

Responsibilities:

- Lead pre-sales technical design by analyzing customer needs and recommending solutions aligned with Agentforce capabilities and integration with external agent frameworks.

- Shape best practices around generative AI, agent interoperability, prompt engineering, Data Cloud, and cross-platform integrations.

- Collaborate with AEs and SEs to build hands-on prototypes and demos using Agentforce and integrated external agents.

- Develop thought leadership content,demo templates, whitepapers, enablement sessions,focused on agent lifecycle, integration strategy, and technical effectiveness.

- Act as a central technical knowledge resource, proactively addressing internal technical inquiries, facilitating deep technical enablement, and documenting best practices to empower specialist teams across the organization.

- Understand Agent Interoperability - Map and integrate external agents from hyperscalers into Agentforce via open standards.

- Enable Conversational & Background Agents - Use Agentforce Studio and Agent Builder to configure chat and background agents.

- Drive Prompt Engineering & Lifecycle Strategy - Lead prompt design, testing, monitoring, and iteration.

- Build Hands-On Demos & Prototypes - Co-create quick prototypes with AEs demonstrating integration between Agentforce and external agents or services.

- Lead Pre-Sales Workshops - Facilitate whiteboarding, deep-dive sessions, and quick enablement for customers and internal teams.

- Advise on Data & Integration - Integrate Data Cloud, CRM, MuleSoft APIs, and external agent endpoints ensuring cohesive architectures.

- Support Early Adoption - Occasionally assist in proof-of-value engagements post-sale by tuning agents and guiding customers toward self-sufficient enablement.

- Own Technical Architecture Decisions - Oversee data modeling, identity resolution, real-time vs. batch patterns, data graph design, and activation strategies within D360.

- Own Technical Enablement - Create and manage accessible technical documentation, knowledge bases, and FAQ resources.

Required Qualifications:

- 7+ years in customer-facing technical pre-sales, solution architecture, or technical advisory.

- Proven experience designing and delivering AI, GenAI, and Data architectures within platforms such as AWS, Microsoft, Databricks, Google Cloud, Snowflake, or Palantir.

- Direct hands-on experience building, prototyping, or solutioning with frontier LLMs and modern AI tools.

- Experience with Retrieval-Augmented Generation, prompt engineering, background/conversational agents, voice AI integrations, or open protocols.

- Demonstrated ability to lead technical discovery workshops and co-create rapid proof-of-value prototypes for C-suite stakeholders.

- Based in London, UK (hybrid model).

Preferred Qualifications:

- Prior familiarity or hands-on experience with Salesforce CRM, Agentforce Studio, or Data Cloud.

- Experience with voice pipelines, MLOps, vector search, or custom model fine-tuning.

- Education: BS/MS in Computer Science, Artificial Intelligence, Engineering, or equivalent technical field

## Skills

### Required
- AI
- GenAI
- Data architectures
- Agentforce
- Salesforce D360
- Prompt engineering
- Agent interoperability
- Data Cloud
- Cross-platform integrations
- Retrieval-Augmented Generation
- Voice AI integrations
- Open protocols

### Nice to have
- Salesforce CRM
- Agentforce Studio
- Voice pipelines
- MLOps
- Vector search
- Custom model fine-tuning

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Source: [Apply at salesforce.wd12.myworkdayjobs.com](https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/United-Kingdom---London/Principal-AI-Architect_JR362633?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)