# Sales Productivity Team Lead

**Company**: 3M
**Location**: Taguig, Taguig
**Experience**: senior
**Job type**: full-time
**Category**: Sales
**Industry**: Manufacturing
**Wikidata**: https://www.wikidata.org/wiki/Q159433

**Apply**: https://3m.wd1.myworkdayjobs.com/en-US/Search/job/PH-Taguig/Team-Lead--Sales-Productivity_R01172678?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_a30a0dcf-ec9

## Description

The Sales Productivity Team Lead is responsible for leading and supporting a team of Sales Productivity Analysts who manage key sales operations processes.

**Key Responsibilities:**

- Team Leadership and Coaching: Lead a team of Sales Productivity Analysts; oversee daily performance, attendance, and engagement. Conduct regular coaching, 1:1s, and performance reviews; create individual development plans.

- Operations Management: Manage real-time operations (queues, staffing, intraday adjustments). Ensure adherence to SLAs across channels (Case Closure Rate, Case Turnaround Time, Phone Answer and Abandon Rate).

- Quality and Customer Experience: Drive QA standards; conduct calibrations with QA and stakeholders. Monitor contact quality, tone, accuracy, and resolution; reinforce knowledge base usage.

- Continuous Improvement: Analyze trends and root causes; propose process, policy, and knowledge-base improvements. Support pilots and change initiatives; manage rollouts and agent readiness.

- Reporting and Stakeholder Management: Produce daily/weekly/monthly performance reports and insights. Communicate status, risks, and actions to leadership and cross-functional partners.

- Compliance and Data Security: Ensure adherence to data privacy, security, and regulatory requirements (e.g., GDPR/CCPA where applicable). Maintain accurate documentation, SOPs, and audit readiness.

**Qualifications:**

- Bachelor’s degree or equivalent experience

- 5+ years in Sales Productivity/Sales Support; 2+ years in a team lead/supervisory role

- Experience managing omnichannel operations (phone, email, and chat)

- Strong coaching, people leadership, and conflict resolution skills

- Proficient in WFM concepts, real-time management, and SLA-driven operations

- Analytical skills with proficiency in Excel/Google Sheets and BI/reporting tools

- Excellent written and verbal communication; strong stakeholder management

- Knowledge of privacy, security, and brand safety standards for customer contact and social platforms

**Tools and Technologies (experience preferred):**

- CCaaS platforms (e.g., AWS, NICE, Avaya, Cisco) and telephony for toll-free lines

- CRM/Ticketing (e.g., Salesforce Service Cloud, Zendesk, ServiceNow)

- Chat and email management tools; knowledge management (KM) platforms

- WFM and QA tools (e.g., AWS/ NICE/Verint)

- Social moderation/publishing tools (e.g., Sprinklr, Hootsuite, Sprout Social)

- BI/reporting (e.g., Power BI, Tableau)

## Skills

### Required
- Salesforce
- CRM
- WFM
- BI/reporting tools
- Excel/Google Sheets
- coaching
- people leadership
- conflict resolution

### Nice to have
- COPC
- ITIL Foundation
- contact center leadership or QA

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Source: [Apply at 3m.wd1.myworkdayjobs.com](https://3m.wd1.myworkdayjobs.com/en-US/Search/job/PH-Taguig/Team-Lead--Sales-Productivity_R01172678?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)