# Social Support Associate, Customer Care Operations

**Company**: Lyft
**Location**: Toronto, ON
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/lyft/jobs/8750763002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_a2e047bd-40e

## Description

You will be Lyft support’s voice on all social media channels, fielding questions and resolving issues from passengers and drivers in real-time.

As an active representative of Lyft, you will strengthen our community by providing a helpful, effortless and trusted support experience.

The ideal candidate is a confident and clear communicator who consistently and thoughtfully represents Lyft support and Lyft’s brand across all channels to fully resolve our customers needs.

## Responsibilities:

- Triage problems from our community and own issue resolution, escalating to designated team(s) only when necessary

- Be Lyft’s support voice on social media and other digital channels and exercise impeccable judgment as Lyft's support representative

- Proactively solve issues and foster trust with our beloved customers

- Create a personalized, positive and effortless experience for the Lyft community

- Work cross-functionally with Product, Marketing, and other teams to ensure a cohesive voice of support

- Be a community advocate for Lyft

- Willingness to work a wide range of hours and weekends

## Experience:

- 1+ years of experience in customer service or sales mandatory

- 1+ years of experience with social media or communications is a plus!

- Captivating written communication skills and fastidious attention to detail

- Emotional intelligence in spades and experience dealing with people

- Strong work ethic and proactive nature

- Keen ability to work independently as well as with a team

- Ownership mindset and resolve to follow-through

- Ample time management skills - able to work independently through ambiguity.

## Benefits:

- Extended health and dental coverage options, along with life insurance and disability benefits

- Mental health benefits

- Family building benefits

- Child care and pet benefits

- Access to a Lyft funded Health Care Savings Account

- RRSP plan with company match to help save for your future

- In addition to provincial observed holidays, salaried team members are covered under Lyft's flexible paid time off policy.

- Lyft is proud to support new parents with 18 weeks of paid time off, designed as a top-up plan to complement provincial programs.

- Subsidized commuter benefits and Lyft ride credits

## Skills

### Required
- customer service
- social media
- communications
- written communication
- emotional intelligence
- time management

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/lyft/jobs/8750763002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)