# TRICARE Beneficiary Services Representative (BSR) FLOATER

**Company**: Leidos
**Location**: Kaiserslautern
**Job type**: full-time
**Salary**: $31,850.00 - $57,575.00
**Category**: Customer Service
**Industry**: Healthcare

**Apply**: https://leidos.wd5.myworkdayjobs.com/en-US/External/job/Kaiserslautern-Germany/TRICARE-Beneficiary-Services-Representative-FLOATER---Sembach--Germany_R-00196681?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/tricare-beneficiary-services-representative-bsr-a2d040f7-a11/

## Description

Join Leidos' TRICARE team in Sembach, Germany as a Beneficiary Services Representative (BSR) floater. You'll provide crucial education and enrollment services to active-duty military members and their families under the TRICARE Overseas Program (TOP).

**Responsibilities:**

- Travel 25-75% of the time to provide multi-site coverage across the EA region, including Bahrain, Belgium, Germany, Italy, Spain, and the UK.

- Verify benefits and enrollment using systems like Defense Online Enrollment System (DOES) and MHS Genesis.

- Process Primary Care Manager (PCM) changes according to Military Treatment Facility (MTF) guidelines.

- Offer guidance on TRICARE resources, benefits, enrollment, and claims to beneficiaries in person and over the phone.

- Provide basic claims status updates and support.

- Conduct informational briefings for events like in/out processing, maternity, and pre-separation/retirement.

- Collect and record daily activities and Other Health Insurance (OHI) information into applicable systems.

- Assess and escalate complex issues as needed.

- Maintain compliance with HIPAA regulations and confidentiality.

- Collaborate with and support team members remotely.

**Requirements:**

- High school diploma or GED.

- U.S. citizenship.

- SOFA/Command-sponsored status as a dependent of an Active-Duty Service Member, DoD employee, or U.S. contractor.

- Eligible to obtain and maintain ADP IT III clearance.

- Willingness to travel 25-75% of the time.

**Preferred Qualifications:**

- 3+ years of customer service experience.

- Familiarity with TRICARE Overseas Program, Defense Enrollment Eligibility Reporting System (DEERS), DOES, and MHS Genesis.

- Background in U.S. military healthcare delivery, civilian managed care, medical or clinical environments, or MHS Genesis/civilian healthcare systems.

**Salary:** $34,500 annually, plus a $3,500 annual foreign service premium.

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- English
- Microsoft Office
- presentation delivery
- tactful communication
- organisational skills
- time management
- multitasking
- attention to detail

### Nice to have
- customer service experience
- TRICARE Overseas Program
- Defense Enrollment Eligibility Reporting System (DEERS)
- DOES
- MHS Genesis

---

Source: [Apply at leidos.wd5.myworkdayjobs.com](https://leidos.wd5.myworkdayjobs.com/en-US/External/job/Kaiserslautern-Germany/TRICARE-Beneficiary-Services-Representative-FLOATER---Sembach--Germany_R-00196681?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)