# Superviseur (-e), Soutien Premium

**Company**: Airbnb
**Location**: Canada
**Experience**: senior
**Job type**: full-time
**Salary**: $80,000-$93,000 CAD
**Category**: Customer Service
**Industry**: Hospitality
**Wikidata**: https://www.wikidata.org/wiki/Q63327

**Apply**: https://job-boards.greenhouse.io/airbnb/jobs/8356428?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/superviseur-e-soutien-premium-a2833b66-aa1/

## Description

We're seeking a dedicated and enthusiastic Supervisor to manage exceptional customer service within the Airbnb community. As a Supervisor, you will lead a team of 10-15 agents and provide coaching and development to ensure high standards of service.

**Your Impact** You will play a crucial role in delivering top-notch customer service, resolving complex issues, and ensuring seamless execution of tasks. Your expertise in customer service and team management will help drive performance, diversity, and inclusion within the team.

**Key Responsibilities**

- Supervise a team of agents to ensure high-quality support for the Airbnb community

- Manage complex, sensitive, or urgent issues that may impact the brand or community

- Provide regular coaching and feedback to team members to enhance performance

- Develop and implement strategies to improve team performance and efficiency

- Foster a culture of openness, transparency, and accountability within the team

- Collaborate with regional teams to execute improvement plans and manage employee lifecycle

**Requirements**

- 6+ years of progressive experience in customer service or operations, including 3 years in a direct supervisory role

- Excellent English communication skills (written and verbal)

- Proven experience in improving team performance and managing crisis situations

- Strong analytical and reporting skills to identify trends and develop performance standards

- Ability to work weekends, holidays, and be available on-call as needed

**Nice to Have**

- Experience with data analysis tools like Tableau, SQL, Excel, or Google Sheets

- Strong leadership and team management skills

- Cultural competence and commitment to promoting diversity and inclusion

**What We Offer**

- Competitive salary: $80,000 - $93,000 CAD per year

- Opportunities for professional growth and development

- Collaborative and inclusive work environment

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- customer service
- team management
- leadership
- analytical skills
- communication skills

### Nice to have
- data analysis
- Tableau
- SQL
- Excel
- Google Sheets

---

Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/airbnb/jobs/8356428?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)