# Delivery Lead – Director of AI and Product Management **Company**: Pfizer **Location**: New York City **Work arrangement**: hybrid **Experience**: executive **Job type**: full-time **Salary**: $189,200.00 to $315,400.00 **Category**: Product Management **Industry**: Healthcare **Apply**: https://pfizer.wd1.myworkdayjobs.com/en-US/PfizerCareers/job/United-States---New-York---New-York-City/Delivery-Lead---Director--AI-and-Enterprise-Product-Management_4966627-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/job/delivery-lead-director-of-ai-and-product-a27d9a5f-9cc/ ## Description The Delivery Lead – Director of AI and Product Management is a leadership position in Pfizer's U.S. Pfizer Patient Services (PPS) enterprise enablement organization. This role partners closely with Business engagement leads to co-own value delivery for key business initiatives across – Patient services CRM, data and insights. The director delivery lead will drive consensus across the business units and PPS functions to build a comprehensive technology execution plan including a capability roadmap along with the related investment plan. **Responsibilities** **Technology Delivery & Operations** - Own planning, delivery and support for all projects, releases, and enhancements across patient support platforms (e.g., CRM, case management, digital engagement, data integration). - Ensure solutions are delivered on time, within budget, and aligned with Pfizer's governance and quality standards. - Collaborate with operations team to drive excellence for day-to-day support, ensuring system stability, uptime, and strong performance for patient-facing operations. - Ensure reduction in process, knowledge and tech debt across PSS platforms by maintaining process documentation, data flow diagrams and training SOPs. - Author business cases to clearly outline overall technology strategy for the business functions and secure funding for initiatives with the highest business value. - Demonstrate innovative thinking to identify unique business opportunities and solve complex business problems. - Lead a portfolio of projects spanning across multiple disease areas and teams. **Strategic Partnership** - Build trusted relationships with senior leaders across PSS and U.S. Commercial. - Serve as a strategic advisor on technology capabilities that advance patient access, operational efficiency, and compliance. - Partner with business stakeholders to prioritize the PSS technology portfolio and define the multi-year roadmap. **Leadership & Team Development** - Lead and develop a team of product owners, business system managers, and analysts. - Foster a culture of accountability, innovation, and continuous improvement. - Champion Pfizer's Values and Behaviors across the team. **Innovation & Continuous Improvement** - Identify emerging technologies, automation opportunities, and process improvements that enhance patient experience and operational outcomes. - Collaborate with digital partners to influence platform strategy, architecture, and vendor performance. **Financial & Operational Management** - Manage the PPS systems budget and ensure effective resource allocation. - Partner with digital to deliver operational excellence, reporting, and risk management across the technology portfolio. **Basic Qualifications** - Bachelor's degree required; advanced degree preferred; degree in Information Management, Computer Science, Engineering or Technology Management preferred. - 8+ years of experience required with Bachelors; 7+ years of experience required with MS/MBA/MPH/master's degree; 5+ years of experience required with PhD, PharmD or JD; relevant experience in related field and proven technical experience with emphasis on software development and maintenance. - 8+ years of progressive experience in IT leadership roles supporting commercial, patient services, or healthcare operations. - Deep expertise in modern technology platforms including Salesforce, cloud ecosystems, DevOps, Agile methodologies, and cybersecurity. - Proven experience leading large-scale system implementations, upgrades, and ongoing enhancements. - Strong program/project management and SDLC experience. - Demonstrated success managing operational support for complex technology environments. - Experience leading outsourced/offshore teams. - Background in highly regulated industries (pharma, healthcare, financial services). **Competencies** - Strategic thinking with strong execution discipline. - Exceptional communication and stakeholder management. - Program governance and delivery management. - People leadership and talent development. - Ability to influence across a matrixed organization. - Commitment to patient-centric innovation and operational excellence. **Other Job Details:** - Last Date to Apply for Job: November 19, 2026 - Ability to travel based on business needs. - NOT eligible for Relocation Package. - Locations: NYHQ. - This position is hybrid and requires working onsite 2 to 3 days per week. The annual base salary for this position ranges from $189,200.00 to $315,400.00. In addition, this position is eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 22.5% of the base salary and eligibility to participate in our share based long term incentive program. For more fresh new jobs, check out [yubhub.co](https://yubhub.co/). ## Skills ### Required - Information Management - Computer Science - Engineering - Technology Management - Salesforce - cloud ecosystems - DevOps - Agile methodologies - cybersecurity - program/project management - SDLC --- Source: [Apply at pfizer.wd1.myworkdayjobs.com](https://pfizer.wd1.myworkdayjobs.com/en-US/PfizerCareers/job/United-States---New-York---New-York-City/Delivery-Lead---Director--AI-and-Enterprise-Product-Management_4966627-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)