# Customer Success Manager, Credit Risk Advisors Client Services

**Company**: Mastercard
**Location**: Sao Paulo, Brazil
**Experience**: mid
**Job type**: full-time
**Category**: Customer Service
**Industry**: Finance

**Apply**: https://mastercard.wd1.myworkdayjobs.com/en-US/CorporateCareers/job/Sao-Paulo-Brazil/Customer-Success-Manager--Credit-Risk_R-280652-2?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_a26dfdde-ef3

## Description

Mastercard Data & Services provides cutting-edge data analysis and services to Fortune 500s, governments, and nonprofits to make multimillion-dollar business decisions and grow their organizations.

As a Customer Success Manager, you will be working together with our credit risk team on executing well-designed on-boarding experience and managing customer relations. You will develop a deep understanding of our credit risk features & functionalities and how these can be utilized to drive value for our customers.

Your Responsibilities:

- Act as a coach for our customers, supporting them in implementing our products and solutions in ways that add value to their businesses

- Conduct product demos, develop and deliver training sessions

- Build a strong understanding of each credit risk analytics product’s features and benefits to effectively address customer questions

- Partner closely with credit risk teams to create new features that best serve our customers

- Research and collaborate with internal teams to deliver solutions for complex problems and respond to inquiries

- Identify improvement areas, track updates, flag churn risk, and log client issues

- Create & execute strategies to prevent churn and increase adoption

Qualifications:

- Proven ability to work with both business and technology stakeholders

- Strong writer, presenter and speaker

- Enthusiastic with the ability to inspire others and create a collaborative culture of teamwork

- Demonstrated ability to develop relationships with both mid- and executive-level customer contacts

- Familiarity with credit risk, or financial services analytics products is highly desirable

- Experience in working with bureau data to derive actionable insights for credit risk models and decisioning

Education & Skills:

- Bachelor’s degree or equivalent qualification

- Understanding of core credit risk concepts and data related products

- Experience supporting B2B clients, particularly in the banking or fintech sector

- Strong verbal and written communication skills

- Advanced Word, Excel, and PowerPoint skills required

- Fluent Portuguese, Spanish, and English required

## Skills

### Required
- credit risk analytics
- data analysis
- customer success
- product management
- communication
- Portuguese
- Spanish

### Nice to have
- bureau data
- financial services analytics

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Source: [Apply at mastercard.wd1.myworkdayjobs.com](https://mastercard.wd1.myworkdayjobs.com/en-US/CorporateCareers/job/Sao-Paulo-Brazil/Customer-Success-Manager--Credit-Risk_R-280652-2?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)