# Customer Success Executive (Customer Experience Manager)

**Company**: Cisco
**Experience**: senior
**Job type**: full-time
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://cisco.wd5.myworkdayjobs.com/en-US/Cisco_Careers/job/Minato-Japan/Customer-Experience-Manager_2023885-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_a24134c4-51b

## Description

The Customer Success Executive (Customer Experience Manager) serves as a strategic advisor who understands the customer's business goals and promotes the adoption of Splunk products and services to drive customer success.

Key Responsibilities:

- Develop activity plans and roadmaps for Splunk based on a deep understanding of customer challenges and priorities.

- Build strong relationships with key customer stakeholders, including senior management and product owners.

- Identify customer needs and collaborate with the account team to provide appropriate Splunk resources at the right time.

- Proactively identify and minimise business and technical risks during Splunk onboarding and ongoing operations.

- Connect customer needs with the value of Splunk products/services, articulating benefits in Security, IT Operations, DevOps, and Observability to decision-makers.

- Conduct interviews to understand business challenges and propose new use cases and data utilisation strategies.

Required Qualifications:

- 10+ years of experience in consulting, professional services, technical support, or related technical fields.

- Background in Cybersecurity, IT Operations, or Observability.

- Experience in building customer relationships and managing enterprise accounts.

- Proficiency in customer problem-solving, account/project management, IT operations, and technical infrastructure.

- Strong documentation and presentation skills, with the ability to effectively communicate ideas at all levels of a business.

- Ability to work independently and proactively, with a strong focus on teamwork.

- Ability to travel for customer visits.

Preferred Qualifications:

- Experience using Splunk or data analytics-related products/services.

- Experience in management or team leadership.

- Intermediate English communication skills

## Skills

### Required
- Splunk
- Cybersecurity
- IT Operations
- Observability
- Customer Relationship Management
- Account Management
- Technical Infrastructure

### Nice to have
- Data Analytics
- Management
- Team Leadership
- English

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Source: [Apply at cisco.wd5.myworkdayjobs.com](https://cisco.wd5.myworkdayjobs.com/en-US/Cisco_Careers/job/Minato-Japan/Customer-Experience-Manager_2023885-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)