# Technical Customer Support Engineer - EMEA

**Company**: ClickHouse
**Location**: EMEA
**Work arrangement**: remote
**Job type**: full-time
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://jobs.ashbyhq.com/clickhouse/fd8daa96-8c56-4f15-9817-ce55e97a8964?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_a240106c-40d

## Description

We are currently growing our support team at ClickHouse, which provides excellent service to our customers around the world. We are seeking a Technical Customer Support Engineer to join our global Support Engineering team. We hope to find you ready to take on a variety of tasks related to our customers across EMEA, as well as more globally across the Americas, and APJ regions when support is needed or coverage overlaps.

This is a customer-facing role that will include interactions via chat, calls, Slack messages, and video meetings. You will be owning a wide variety of tasks: from triaging support tickets to user community support, helping with both pre- and post-sales customer activities, partnering with our Go To Market team with deeply technical aspects of POCs, and suggesting improvements to how we do things in Support at ClickHouse.

**Responsibilities**

- Supporting and guiding our ClickHouse users, customers, and prospects via cases, chat, Slack, community, and meetings

- Develop solutions based on ClickHouse Cloud and ClickHouse open-source that can be shared with our users, community, and customers via documentation, knowledge base, blogs, meetups, webinars, and training

- Work closely with our global Support Services, Engineering, Go to Market, and Product Management teams to help define functionality required by users and customers

- Assist with mentoring, training, and sharing your knowledge with colleagues, users, and customers

**Requirements**

- Technical breadth and depth in ClickHouse open-source or ClickHouse Cloud, or in domains relevant to ClickHouse, such as: SQL databases, OLAP, cloud-native SaaS, distributed systems

- Previous technical experience in roles such as Support Engineer, Consultant, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, and/or Systems Engineer

- Be present and available according to the scheduling required to deliver high-quality 24x7 Support in a global, distributed environment

- Strong communication skills and the ability to work fully remote with reliable connectivity

- A mindset of teamwork, global engagement, empathy, and solving challenging problems

- A sense of adventure and urgency in building the most scalable, high-performing, largest, and fastest databases on the planet

- The ability to build trusted relationships with colleagues, customers, and partners

- You are self-driven, curious, and eager to continuously learn and grow

**Perks**

- Flexible work environment - ClickHouse is a globally distributed company and remote-friendly. We currently operate in over 25 countries.

- Healthcare - Employer contributions towards your healthcare.

- Equity in the company - Every new team member who joins our company receives stock options.

- Time off - Flexible time off in the US, generous entitlement in other countries.

- A USD$500 Home office setup if you’re a remote employee.

- Global Gatherings – We believe in the power of in-person connection and offer opportunities to engage with colleagues at company-wide offsites.

## Skills

### Required
- SQL databases
- OLAP
- cloud-native SaaS
- distributed systems
- ClickHouse open-source
- ClickHouse Cloud

### Nice to have
- Experience with ClickHouse
- Experience with OSS and open-source technologies
- Experience with Azure, GCP, or AWS
- Experience with data pipelines such as Kafka, Kinesis, Spark, RabbitMQ

---

Source: [Apply at jobs.ashbyhq.com](https://jobs.ashbyhq.com/clickhouse/fd8daa96-8c56-4f15-9817-ce55e97a8964?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)