# Senior Director, Visa Access — Strategy, Product & Client Experience **Company**: Visa **Location**: Austin, TX **Work arrangement**: hybrid **Experience**: senior **Job type**: full-time **Salary**: $185,400.00 to $ 324,500.00 USD per year **Category**: Product Management **Industry**: Finance **Apply**: https://visa.wd5.myworkdayjobs.com/en-US/Visa/job/US---Austin-TX/Sr-Director_REF090191W?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/job/senior-director-visa-access-strategy-product-and-a2383a59-b14/ ## Description Visa Access is Visa’s enterprise B2B digital platform for secure access to content, applications, and services with 275,000+ monthly active users. As Senior Director, you will own its multi-year strategy, product direction, business operations, and client experience,shaping its evolution into a more intelligent, integrated, and intuitive platform. This role is for a strategic product and transformation leader who can translate client needs and enterprise priorities into a clear roadmap, effective operating model, and measurable outcomes. You will lead a multidisciplinary team and partner globally to simplify access, modernize the platform, and connect the client experience and journey. **Key Areas of Responsibility:** **Strategic Leadership & Business Operations:** - Define and own the multi-year Visa Access vision, strategy, and roadmap aligned with Client Services and enterprise priorities. - Set investment priorities and business cases, balancing client value, modernization, operational risk, cost, and delivery capacity. - Establish the operating model, decision rights, governance, and executive reporting across a federated global organization. - Measure and communicate value through adoption, client experience, task completion, support trends, and operational performance. **Product & Platform Leadership:** - Lead the product lifecycle from discovery and prioritization through launch, adoption, and continuous improvement. - Guide platform modernization, content and search, access services, analytics, and reusable application-integration and onboarding capabilities. - Partner with Engineering, Design, Architecture, IAM, and Technology Operations to deliver secure, reliable, accessible, and scalable experiences. - Serve as the senior escalation point for portfolio trade-offs, delivery risks, quality concerns, and cross-team dependencies. **Client Experience & AI Transformation:** - Use client research, journey analytics, and support insights to simplify discovery, enrollment, access, application use, and self-service. - Align client journey entry points and contextual handoffs while maintaining distinct product ownership. - Advance intelligent search, personalization, guided journeys, and AI-enabled experiences grounded in governed content and appropriate entitlements. - Embed responsible, hands-on use of AI in product discovery, requirements, analysis, and decision-making, with measurable productivity and client outcomes. **Access Governance & Operational Excellence:** - Set business direction for simplified and improved access, and self-service account management. - Partner with IAM, Legal, Risk, and business owners to balance simpler onboarding with security, privacy, and access-control requirements. - Use telemetry, incident and support trends, and root-cause analysis to improve platform health, release readiness, and issue prevention. **Team Leadership & Global Collaboration:** - Lead and develop a multidisciplinary team across product, business operations, client experience, and enablement. - Build alignment across global and regional business, technology, support, publishing, and control partners. - Partner with Product Marketing and Change Managements teams for change readiness, communications, and adoption for new capabilities and operating models. - Foster a culture of ownership, client focus, collaboration, experimentation, and measurable impact. **Qualifications:** **Basic Qualifications:** - 12 or more years of work experience with a Bachelor's Degree or at least 10 years of work experience with an Advanced Degree. - Significant leadership experience in enterprise product management, platform strategy, business operations, or digital client experience. - Experience collaborating with product, engineering, and design teams across multiple time zones and regions. - Product and technical fluency across digital experience, identity and access, application integration, data, AI, security, and reliability. - Ability to establish operating models, governance, KPIs, and portfolio priorities tied to business outcomes. - Genuine hands-on familiarity with AI tools in a product workflow context. - Judgement to evaluate AI capabilities and articulate where they create leverage in product work versus where human judgment remains irreplaceable. - Demonstrated success owning products end-to-end. - Strong financial and commercial acumen and analytical skills. - Excellent written and verbal communication. **Preferred Qualifications:** - 15 or more years of experience with a Bachelor's Degree or 12 years of experience with an Advanced Degree. - Experience in payments, financial services, fintech, or regulated global B2B platforms. - Experience applying generative AI, intelligent search, and agentic capabilities to enterprise client experiences. - Proven track record of leading large-scale product transformations in global, complex businesses. - Proven ability to lead through influence in a matrixed global organization. - Experience managing organizational change. - Strong talent instincts. **Information for US Applicants:** For roles located in the US, the estimated salary range for this position is $185,400.00 to $ 324,500.00 USD per year. **Benefits:** Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program. For more fresh new jobs, check out [yubhub.co](https://yubhub.co/). ## Skills ### Required - AI - product management - platform strategy - business operations - digital client experience - identity and access - application integration - data - security - reliability ### Nice to have - generative AI - intelligent search - agentic capabilities - payments - financial services - fintech - regulated global B2B platforms --- Source: [Apply at visa.wd5.myworkdayjobs.com](https://visa.wd5.myworkdayjobs.com/en-US/Visa/job/US---Austin-TX/Sr-Director_REF090191W?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)