# Business Analyst - Process

**Company**: Sun Life
**Experience**: senior
**Job type**: full-time
**Category**: Finance
**Industry**: Finance

**Apply**: https://sunlife.wd3.myworkdayjobs.com/en-US/Experienced-Jobs/job/Hunghom-Kowloon-Hong-Kong/Senior-Manager--Business-Analyst_JR00128795?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_a21daa11-cac

## Description

You will be part of Sun Life's team in Hong Kong, working on digitalizing sales and servicing processes across various channels.

**Job Description:**

- Develop capabilities for digitalizing sales and servicing processes across SLF HK channels

- Study, analyze, and identify areas for change in end-to-end sales and servicing processes, including lead generation, financial needs analysis, sales illustration, electronic application, auto-underwriting, and self-servicing

- Lead discussions to ensure business requirements address business needs

- Document functional requirements and user stories for system implementation and operation

- Define, improve, and maintain business analysis practices

- Manage and approve change requests according to project governance

- Perform user acceptance testing and post-implementation system checking

- Provide support for all channels on digital assets

- Offer constructive advice to business and product owners to identify improvement areas

- Conduct end-user training

- Work closely with internal stakeholders and bank partners to implement system enhancements

**Requirements:**

- Extensive knowledge of life operations, with MPF and bancassurance experience advantageous

- Experience in end-to-end sales and servicing process digitalization

- Strong business analysis skills, including preparing user requirement documents and performing user acceptance tests

- Broad knowledge of software development lifecycles, such as Scrum, Agile, and waterfall

- Knowledge of business processes and change management

- Strong analytical skills

- Excellent communication, collaboration, and interpersonal skills

- Proficiency in MS Word, Excel, PowerPoint, and Visio

- Proficient in both spoken and written English and Chinese

**Qualifications:**

- University graduate and above

- At least 8 years of experience in the insurance industry or financial institute, preferably as a Business Analyst, Digital SME, or BSA

- Agile methodology certification preferred

## Skills

### Required
- business analysis
- digitalization
- Scrum
- Agile
- waterfall
- change management
- analytical skills
- communication skills

### Nice to have
- MPF
- bancassurance
- agile methodology certification

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Source: [Apply at sunlife.wd3.myworkdayjobs.com](https://sunlife.wd3.myworkdayjobs.com/en-US/Experienced-Jobs/job/Hunghom-Kowloon-Hong-Kong/Senior-Manager--Business-Analyst_JR00128795?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)