# Live Support Engineer

**Company**: Electronic Arts
**Location**: Shanghai
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology
**Ticker**: EA
**Wikidata**: https://www.wikidata.org/wiki/Q173941

**Apply**: https://jobs.ea.com/fi_FI/careers/JobDetail/216151-Live-Support-Engineer-II/216151?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_a201cbae-cf7

## Description

Electronic Arts is seeking a Live Support Engineer to join their EA SPORTS FC Mobile Shanghai team. As a Live Support Engineer, you will play a critical role in ensuring the stability and performance of their mobile football game experience.

**Responsibilities:**

- Monitor client and server stability across pre-production and production environments, identifying abnormal trends and driving improvements to alert noise and monitoring gaps.

- Respond to live incidents, following Incident Runbooks for investigation, communication, escalation, and recovery.

- Build AI-powered live monitoring, alert analysis, and operations support tools, integrating data sources and APIs to automate workflows.

- Develop knowledge bases covering client data flows, service architecture, and metric catalogs, and convert incident insights into applicable Runbooks.

**Qualifications:**

- A degree in computer science or a related field, or equivalent technical capability with three or more years of experience in SRE, operations, production support, or technical support roles.

- Familiarity with Kubernetes, containers, cloud platforms, and microservices architecture.

- Foundational development skills in Go, Python, or another programming language.

- Familiarity with Prometheus, ELK, Grafana, Sentry, Splunk, VictoriaLogs, VictoriaMetrics, and Firebase.

- Basic knowledge of large language models, AI Agents, prompting, RAG, or MCP.

**Benefits:**

- Comprehensive benefits package, including physical, emotional, and financial wellbeing support.

- Opportunities for growth and development within the company.

## Skills

### Required
- Kubernetes
- containers
- cloud platforms
- microservices architecture
- Go
- Python
- Prometheus
- ELK
- Grafana
- Sentry
- Splunk
- VictoriaLogs
- VictoriaMetrics
- Firebase

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Source: [Apply at jobs.ea.com](https://jobs.ea.com/fi_FI/careers/JobDetail/216151-Live-Support-Engineer-II/216151?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)