# Contract and Billing Specialist

**Company**: Samsara
**Location**: Remote - US
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Salary**: $84,787.50-$128,250 USD
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/samsara/jobs/8282082?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_a1e21836-924

## Description

Samsara, a pioneer of the Connected Operations Cloud, is seeking a Contract and Billing Specialist to join its Customer Success team. The successful candidate will be responsible for owning complex billing and contract cases for Mid-Market and Commercial accounts, working alongside cross-functional teams to resolve issues and improve customer satisfaction.

Responsibilities:

- Own complex billing and contract cases for Mid-Market and Commercial accounts

- Reconstruct the full story behind a billing error across contracts, order forms, and invoicing

- Separate corrections of Samsara errors from concessions, returns, reprocessing, and contract amendments

- Drive teams to execute fixes and evaluate concession requests

- Log every request in a single case record and redirect them to the right path

- Fix repeat causes and deliver a monthly read-out to teams

- Champion Samsara's operating principles and embed them as the team scales

Requirements:

- 4+ years of experience in billing operations, order to cash, revenue operations, or a similar finance and operations role

- Strong investigative skills and sound financial judgment

- Customer-facing communication and written summaries

- Ability to drive results across teams without authority over them

- Familiarity with order forms, amendments, and terms

- Comfort with ambiguity and incomplete precedent

Nice to Have:

- Experience handling escalated or high-dollar billing disputes

- Experience with Salesforce, NetSuite, or equivalent ERP, and CPQ tools

- Customer Success, Support, or account management background

- Experience building or improving billing dispute processes

- Exposure to subscription or hardware-plus-subscription billing

- AI First: Experience using AI tooling to drive efficiency and outcomes

## Skills

### Required
- billing operations
- order to cash
- revenue operations
- financial judgment
- customer-facing communication

### Nice to have
- Salesforce
- NetSuite
- CPQ tools
- AI tooling
- subscription billing

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/samsara/jobs/8282082?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)