# Manager, Account Management, SME & Growth, AU

**Company**: Airwallex
**Location**: Melbourne, Victoria
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Sales
**Industry**: Finance

**Apply**: https://jobs.ashbyhq.com/airwallex/cd46c91e-a62b-4839-915a-32d018d4605b?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/manager-account-management-sme-and-growth-au-a1aa6b63-013/

## Description

As Manager, Account Management, you'll lead a team of Account Managers responsible for important customer relationships across SME & Growth. You'll set clear strategy and standards for the team while directly partnering with a small number of high-value customers. You'll work cross-functionally with Sales, Product, Solutions Engineering, Marketing, Finance and Operations to drive growth, retention and strong customer outcomes.

Responsibilities:

- Build, lead and develop a high-performing team of Account Managers across the SME & Growth segment.

- Set clear performance expectations and operating rhythms, including QBRs, MBRs, pipeline reviews, forecasting and 1:1s.

- Drive revenue growth through cross-sell, upsell and expansion across Airwallex's product suite while protecting retention and proactively managing churn risk.

- Develop account-management strategies for your portfolio and strengthen coverage models through segmentation, territory planning and data-led prioritisation.

- Act as executive sponsor for strategic customers, building relationships with decision-makers across Finance, Product, Operations and executive leadership.

- Improve customer experience by partnering with Onboarding, Customer Enablement, Support, Risk, Compliance and Operations to resolve complex issues and strengthen processes.

- Use customer, product and commercial data to identify growth opportunities, surface product gaps and provide accurate reporting and forecasting to leadership.

Requirements:

- 5-7+ years of experience in account management, customer success or sales.

- Experience managing complex, multi-stakeholder accounts.

- A proven track record of hitting or exceeding revenue and retention targets.

- 2–4+ years of experience leading and developing Account Managers or similar commercial roles.

- Strong commercial acumen, with experience owning negotiations, renewals, commercial structures and executive-level conversations.

- A strategic and analytical mindset, with the ability to analyse customer data, market trends and product usage to identify growth opportunities, prioritise accounts and develop structured account strategies.

- Demonstrated ability to orchestrate complex projects across technical and non-technical stakeholders, both internally and externally.

- Familiarity with CRM, account planning, forecasting and reporting tools, such as Salesforce.

Preferred skills:

- Experience in payments, fintech, SaaS or B2B technology.

- Experience in payments, FX, card issuing, treasury or financial platforms.

- Experience working in a fast-growing or scale-up environment.

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## Skills

### Required
- account management
- customer success
- sales
- leadership
- commercial acumen
- analytical mindset
- CRM
- forecasting
- reporting

### Nice to have
- payments
- fintech
- SaaS
- B2B technology
- FX
- card issuing
- treasury
- financial platforms

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Source: [Apply at jobs.ashbyhq.com](https://jobs.ashbyhq.com/airwallex/cd46c91e-a62b-4839-915a-32d018d4605b?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)