# Customer Service Representative - French and English (Seasonal)

**Company**: Catawiki
**Location**: Lisbon
**Work arrangement**: hybrid
**Experience**: entry
**Job type**: contract
**Salary**: 18,000€-23,000€
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/catawiki/jobs/8378071?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/customer-service-representative-french-and-english-a1a879c9-f58/

## Description

At Catawiki, every day brings the extraordinary! We're a one-of-a-kind marketplace for buying and selling special objects. Each week, more than 100,000 unique items are auctioned, all carefully curated by our in-house experts.

We're looking for a Customer Service Representative to join our team. As a Customer Service Representative, you will engage and delight our broad variety of customers (Sellers and Buyers) by solving complex challenges and managing disputes and complaints. You will make sure that customer queries are addressed and resolved in a correct and timely manner via diverse channels (chat, email, phone, social media).

**Responsibilities**

- Solve complex challenges and manage disputes and complaints from customers

- Address and resolve customer queries in a correct and timely manner via diverse channels

- Mediate between customers and find solutions that work for both

- Collaborate with other departments to improve the overall Customer Experience

**Requirements**

- 1 to 4 years of direct experience in Customer Service or Content Moderation

- Professional speaking and writing skills in French and English

- Strong analytical and critical thinking skills

- Ability to quickly switch between various customer channels

- Ability to positively interact with your team and other departments

- Available to work 40 hours per week

- Willing to commute to our Lisbon office and work in the office at least 2 days per week

- Flexible with working at least 2 weekends a month and on some public holidays

**What we offer**

- A competitive Annual Gross Base Salary of 18,000€-23,000€ depending on your level, competencies, and overall experience

- Health Insurance from day 1 (including dental coverage)

- A Work From Home Allowance

- Commuting between your home and our office is covered by Catawiki

- Amazing Office right in the centre of Lisbon

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- French
- English
- Customer Service
- Analytical skills
- Communication skills

### Nice to have
- Live Channels
- Content Moderation
- Hospitality
- Tourism
- Retail
- Call-centre

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/catawiki/jobs/8378071?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)