# Parts Support Specialist **Company**: Porsche Cars North America **Location**: Atlanta **Experience**: senior **Job type**: full-time **Salary**: $58,000-$82,000 **Category**: Logistics & Supply Chain **Industry**: Automotive **Apply**: https://jobs.porsche.com/index.php?ac=jobad&id=21959&utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_a16109c0-8be ## Description Porsche Parts Business Operations is a core profitability, customer satisfaction and dealer efficiency driver for Porsche Cars North America (PCNA) and its network of authorized dealer franchise partners. Porsche Cars North America Parts Operations seeks a parts specialist to help manage a rapidly growing parts operation that serves a growing fleet of Porsche vehicles operating on US roadways. The Parts Support Specialist serves as a primary point of contact for complex dealer support activities related to parts ordering, supply chain operations, inventory availability, transportation, and order management. **Responsibilities:** - Independently manage assigned dealer support activities and act as a primary point of contact for parts operations inquiries and issue resolution. - Deliver a consistently high level of customer service to Porsche dealer partners while managing workload against established service-level expectations and operational KPIs. - Respond to dealer inquiries regarding parts availability, order status, shipment tracking, ETA management, VOR orders, damage claims, transportation issues, and operational processes. - Prioritize and manage competing dealer requests and operational issues with minimal supervision, ensuring timely and effective resolution. - Maintain clear, professional, and proactive communication with dealers and internal stakeholders throughout the resolution process. - Independently manage dealer support cases from intake through resolution, exercising judgment to determine appropriate actions, coordinate stakeholders, and achieve established response and closure targets. - Process dealer-to-dealer parts trades, ensuring proper transaction management, coordination, and financial reconciliation. - Administer inbound parts allocation activities supporting campaigns, recalls, and other business-critical initiatives. - Manage special parts returns and withdrawal programs, ensuring compliance with established processes and timelines. - Support day-to-day parts supply chain operations through effective coordination with distribution centers, logistics providers, field teams, and Porsche AG stakeholders. - Exercise independent judgment to evaluate operational issues, determine appropriate corrective actions, and resolve dealer concerns. - Investigate and resolve complex dealer escalations requiring coordination across multiple functional areas. - Analyze recurring operational issues, identify root causes, and recommend practical solutions that improve service performance and dealer satisfaction. - Balance customer needs with operational constraints while making decisions that support business objectives and established policies. - Monitor and manage assigned operational performance metrics and KPI objectives related to dealer support, case management, responsiveness, and resolution effectiveness. - Identify performance gaps and take proactive action to improve service delivery and operational efficiency. - Analyze data and business trends to support informed decision-making and continuous improvement initiatives. - Recommend and implement process improvements that enhance dealer experience, operational consistency, and overall business performance. - Participate in special projects, testing activities, reporting initiatives, and operational improvement efforts as required. - Take ownership of assigned dealer support metrics, independently managing work activities to achieve service-level targets, operational KPIs, and customer satisfaction objectives. - Work cross-functionally with Parts Operations, Logistics, Distribution Centers, Field Operations, Porsche AG, and other stakeholders to resolve issues and improve performance. - Support business reporting, analysis, and ad hoc project activities as needed. - Demonstrate flexibility and adaptability in response to changing business priorities and market requirements. - Serve as a knowledgeable resource on parts operations processes, policies, and dealer support procedures. - Demonstrate adaptability to changing business priorities while proactively identifying opportunities to improve dealer support processes, operational efficiency, and service performance. **Qualifications:** - Bachelor’s degree in business, Supply Chain Management, Operations Management, Data Analytics, Automotive Management, or a related field. - Equivalent combination of education and relevant experience may be considered. - 3+ years of experience in automotive parts operations, aftersales, supply chain, customer support, dealership operations, or a related field. - Experience in automotive retail parts and/or service is a plus. - Materials management, supply chain, or warehouse experience is a plus. - Customer service experience is a plus. **Skills:** - An entrepreneurial spirit that creatively solves problems and delivers solutions. - Strong customer service orientation with demonstrated ability to advocate for dealer needs while balancing business objectives. - Ability to work independently and manage multiple priorities with minimal supervision. - Strong analytical and problem-solving capabilities. - Demonstrated ability to exercise sound judgment and make decisions within established guidelines. - Ability to identify operational challenges and develop effective solutions. - Strong organizational and time-management skills. - Excellent written and verbal communication skills. - Strong collaboration and stakeholder management abilities. - Continuous improvement mindset with a focus on operational excellence. - Microsoft Excel skills required. - SAP, Business Warehouse (BW), or other ERP experience preferred. - Dealer Management System (DMS) experience preferred. **Benefits:** - Paid Vacation - Paid Holidays - Paid Sick leave - 401(k) match - Medical, dental and vision coverage - Tuition and certification reimbursement - Life Insurance - Short and Long Term Disability Coverage - Subsidized gym membership program - Subsidized Porsche and VW leasing programs ## Skills ### Required - Microsoft Excel - Supply Chain Management - Operations Management - Customer Service - Analytical skills - Problem-solving - Communication skills ### Nice to have - SAP - Business Warehouse (BW) - ERP - Dealer Management System (DMS) --- Source: [Apply at jobs.porsche.com](https://jobs.porsche.com/index.php?ac=jobad&id=21959&utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)