# Manager, Outreach and Engagement

**Company**: Pomelo Care
**Location**: United States
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Salary**: $90,000-$115,000
**Category**: Operations
**Industry**: Healthcare

**Apply**: https://job-boards.greenhouse.io/pomelocare/jobs/6188126004?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_a15bf542-05c

## Description

## Job Overview

We are seeking a highly skilled and motivated Outreach & Engagement Manager to join our team at Pomelo Care, the leading virtual medical practice for women and children. As the Outreach & Engagement Manager, you will drive enrollment and activation KPIs through effective coaching, training, and supervision of a team of outreach specialists during evening hours.

## Responsibilities

- Lead and manage a team of outreach specialists, providing regular training and coaching to achieve enrollment KPIs.

- Facilitate onboarding and training of new specialists.

- Analyze qualitative and quantitative outreach performance metrics to identify trends and opportunities to improve key KPIs, including enrollments and CAC.

- Monitor call quality and adherence to established protocols and standards by conducting regular audits of call recordings and specialist interactions.

- Maintain accurate and up-to-date documentation of specialist interactions, outcomes, and follow-up actions, adhering to privacy and confidentiality regulations.

- Identify opportunities and implement process improvements to enhance the efficiency and effectiveness of outbound and inbound calling.

- Execute regular performance evaluations of outreach specialist calls and documentation.

- Create and maintain team schedules to ensure adequate coverage.

- Ensure compliance with government regulations and guidelines in all outbound calling and outreach activities.

- Foster a supportive and inclusive team environment, encouraging professional growth and development.

## Requirements

- Earned Bachelor's degree in healthcare management, public health, or a related field.

- Able to work some evenings, with a standard schedule of Monday - Friday, 8:30am - 5:00pm CST.

- Proven experience in healthcare management, specifically in outbound calling and proactive outreach.

- Strong knowledge of Medicaid policies, procedures, and value-based care.

- Excellent communication and interpersonal skills to engage with diverse patient populations.

- Demonstrated leadership abilities, with experience in managing and motivating teams.

- Proficient in data analysis and reporting, using metrics to drive performance improvements.

- Detail-oriented, with exceptional organizational and documentation skills.

- Ability to adapt to changing priorities and work effectively in a fast-paced environment.

- Familiarity with healthcare software systems and customer relationship management (CRM) tools.

- Experience working in a fast-paced and dynamic startup environment.

- Bonus points if you are fluent in speaking and writing Spanish.

## Compensation

The expected salary for this role is $90,000-$115,000. This role is also eligible for a monthly bonus and equity, giving you an ownership stake in Pomelo's mission.

## Benefits and Perks

- Comprehensive Health, Dental, and Vision coverage for employees and their families.

- High deductible Health Plans with Health Savings Account (HSA) options.

- Flexible Spending Account (FSA).

- Equity grant participation.

- 401(k) program.

- Competitive vacation policy.

- 16 weeks paid parental leave.

- Fully remote work flexibility (within the US).

## Skills

### Required
- healthcare management
- outbound calling
- proactive outreach
- Medicaid policies
- data analysis
- reporting
- leadership
- team management
- CRM tools

### Nice to have
- Spanish language skills

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/pomelocare/jobs/6188126004?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)