# Knowledge Management Rep

**Company**: GDIT
**Location**: Colorado Springs, CO
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Salary**: $91,230 - $123,428
**Category**: IT
**Industry**: Technology

**Apply**: https://gdit.wd5.myworkdayjobs.com/en-US/External_Career_Site/job/USA-CO-Colorado-Springs---8610-Explorer-Dr-COC036/Knowledge-Management-Rep---TS-SCI-w--POLY_RQ229191-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_a15a2159-2a6

## Description

We are looking for a Knowledge Management Representative to join our team. As a Knowledge Management Rep, you will be responsible for creating and maintaining standard operating procedures (SOPs), user guides, and knowledge articles (KAs) within Network Enterprise.

Responsibilities:

- Provide technical support and troubleshooting services for incoming queries and issues related to computer systems, software, and hardware.

- Respond to queries either in person or over the phone.

- Respond to email, IM messages, and voicemail messages for customers seeking help.

- Maintain documentation within the SharePoint Knowledge Management repository.

- Update and share site documents on the SharePoint site when appropriate.

- Troubleshoot existing applications and devices within Network Enterprise.

- Administer e-mail, Microsoft Office, etc.

- Provide remote support access through desktop mirroring and other remote access applications for worldwide sites.

- Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure.

- Maintain current knowledge of relevant technology as assigned.

- Coach and provide guidance to less-experienced professionals.

- Serve as a team or task lead.

Requirements:

- 5+ years of related experience.

- Top Secret/SCI clearance with polygraph.

- Security+ CE or another 8570 Cert.

- PWS 9.1 cert.

- Proficient writing and oral skills.

Benefits:

- 401K with company match.

- Comprehensive health and wellness packages.

- Internal mobility team dedicated to helping you own your career.

- Professional growth opportunities including paid education and certifications.

- Cutting-edge technology you can learn from.

## Skills

### Required
- Communication
- Customer Service
- Information Technology (IT) Support
- Security+
- PWS 9.1

### Nice to have
- Proficient writing and oral skills

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Source: [Apply at gdit.wd5.myworkdayjobs.com](https://gdit.wd5.myworkdayjobs.com/en-US/External_Career_Site/job/USA-CO-Colorado-Springs---8610-Explorer-Dr-COC036/Knowledge-Management-Rep---TS-SCI-w--POLY_RQ229191-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)