# Legal Content Customer Success Manager

**Company**: Thomson Reuters
**Location**: United States of America, Eagan, Minnesota
**Experience**: senior
**Job type**: full-time
**Salary**: $93,100 USD - $172,900 USD
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://thomsonreuters.wd5.myworkdayjobs.com/en-US/External_Career_Site/job/United-States-of-America-Eagan-Minnesota/Legal-Content-Customer-Success-Manager_JREQ205231?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/legal-content-customer-success-manager-a1337054-ce8/

## Description

The Legal Content Customer Success Manager supports customers across the Corporate Legal suite of products, including a focused portfolio of enterprise and strategic customers.

You will be able to deliver measurable customer outcomes through structured Customer Success Plans (CSPs), executive business reviews (EBRs), and proactive customer check-ins. You will focus on adoption, value realization, and expansion in partnership with Sales and Professional Services.

**Key Responsibilities**

- Being a deep product expert on the AI-enabled CoCounsel suite of products.

- Delivering all aspects of the customer success motion to assigned customers, in combination with deep CoCounsel product expertise.

- Serving as a deep product expert in event settings, like industry conferences, Thomson Reuters Conferences, Webinars, virtual and in-person engagements.

- Developing enablement for customers in partnership to serve the digital strategy.

- Developing enablement to educate Thomson Reuters employees.

- Building and presenting business plans, reporting on market and competitor activities, and representing Customer Success in cross-functional meetings to support business objectives.

- Effectively partnering with all relevant internal and external partners and stakeholders.

- Leveraging technology tools (e.g., Gainsight, Salesforce, Gong) to manage client information, pipeline, and financial forecasts accurately.

**Key Outcomes**

- Increased customer adoption and time-to-value across CoCounsel solutions.

- Identify and drive expansion across the assigned customer portfolio.

- High-quality, consistent delivery of CSPs, EBRs, and check-ins across the team.

- Clear visibility and action plans for at-risk accounts.

- Strong cross-functional collaboration that improves customer experience and advocacy.

- Model best-in-class customer and product success practices through hands-on work with own accounts and translate those practices into scalable playbooks, processes, and enablement for the broader team.

**Required Qualifications**

- 3+ years of experience working or managing Customer Success portfolios/teams (SaaS preferred).

- Experience with Business, Law, Computer Science, Consulting, Engineering, or a related discipline is a plus.

- Demonstrated passion for delivering outcomes in a high-performing team.

- Proven track record driving retention, adoption, and expansion with enterprise or strategic accounts.

- Hands-on experience with Gong, and Salesforce (or similar CS/CRM platforms).

- Prior experience in the legal technology sector or direct experience working with legal professionals, law firms, or corporate legal departments is highly preferred.

- Functional/technical skills in GenAI systems and AI prompting engineering.

- Strong executive presence: excellent communication, stakeholder management, and facilitation skills for EBRs and executive check-ins.

- Strong business acumen and communication skills.

- Bachelor’s degree required; master’s degree or J.D. is a plus.

- Ability to travel 25%.

**What's in it For You?**

- Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities.

- Career Development and Growth: By fostering a culture of continuous learning and skill development, the company prepares talent to tackle tomorrow’s challenges and deliver real-world solutions.

- Industry Competitive Benefits: Comprehensive benefit plans, including flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

- Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more.

- Social Impact: Make an impact in the community with the Social Impact Institute.

- Making a Real-World Impact: The company helps customers pursue justice, truth, and transparency.

The target total cash compensation range for this role is $93,100 USD - $172,900 USD.

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## Skills

### Required
- Customer Success
- AI-enabled CoCounsel
- Gainsight
- Salesforce
- Gong
- GenAI systems
- AI prompting engineering

### Nice to have
- Juris Doctor (JD)
- Masters Degree
- Legal Experience

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Source: [Apply at thomsonreuters.wd5.myworkdayjobs.com](https://thomsonreuters.wd5.myworkdayjobs.com/en-US/External_Career_Site/job/United-States-of-America-Eagan-Minnesota/Legal-Content-Customer-Success-Manager_JREQ205231?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)