# Tech Lead Manager, Human Agent Tooling **Company**: Chime **Location**: San Francisco, CA **Work arrangement**: hybrid **Experience**: senior **Job type**: full-time **Salary**: $199,000-$275,000 USD **Category**: Engineering **Industry**: Technology **Apply**: https://job-boards.greenhouse.io/chime/jobs/8932327002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/job/tech-lead-manager-human-agent-tooling-a12ea5e0-5ca/ ## Description Chime is looking for a hands-on engineering leader to guide the Human Agent Tooling team within Trust & Safety. As a Tech Lead Manager, you’ll lead a squad of 3–5 engineers, set the hiring bar, coach and develop talent, and own execution and delivery. You’ll also remain deeply involved in the technical work, writing and shipping production code alongside your team. The Human Agent Tooling team builds the software Chime’s support agents use to understand member needs, take the right actions, and resolve issues quickly and safely. This includes the agent workspace, case management tools, real-time member context, and access controls. You’ll help modernize this platform and partner closely with Product, Operations, and support agents to make every human support interaction faster, safer, and more effective. ## Responsibilities - Manage and develop a squad of 4-5 engineers: Hiring, 1:1s, career coaching, managing for performance - Own delivery for your squad end to end, from sprint planning and delivery commitments through service SLAs and operational health - Write and ship code alongside your team, authoring pull requests that land in production - Be accountable for the squad's technical direction, architecture, and quality bar, either via a tech lead on the squad, or by taking on the tech lead role yourself - Use AI coding agents and tooling to raise both your own leverage and your squad's, and establish the practices that make that durable for the team - Partner with Product and Design on scope, prioritization, and quarterly planning, surfacing technical dependencies and capacity needs early - Act as the squad's cross-functional point of contact for its technical capabilities and dependency coordination, and carry the "what should we build" conversation if/when a PM isn't dedicated to your squad - Identify technical debt and advocate for sustainable engineering, staying an active contributor to the codebase - Ensure quality, performance, and operational health, including a healthy on-call and incident-response culture - Build growth paths for the engineers on your squad towards the higher IC levels or a future TLM role - Contribute to broader T&S and Chime engineering initiatives as a member of the engineering leadership team ## Requirements - 2+ years in people management responsibilities - Current, hands-on coding ability and the desire to keep it. You are writing code today and want a role where that continues - A track record of using AI-assisted development tools such as Claude Code, Codex, or Cursor to accelerate real delivery, and of getting a team to adopt them with measurable impact on output - Experience supporting coaching members of your team around project execution, skill development, and career progression - Interest in pushing the technology, people, and organization envelope to explore new ways we can deliver amazement to our customers - Strong cross-functional collaboration skills, with a track record of partnering closely with Product, Design, and Analytics - A fascination in how to make teams and people thrive - Enjoyment in learning and diving into the deepest levels of how things work - The ability to motivate a team through delivery on aggressive schedules and goals - Experience with similar tech: Ruby, React Native, Distributed Systems, AWS services (data, compute) and Service Oriented Architectures ## Benefits - In-office work policy: four days a week in the office and Fridays from home for those near one of our offices - Backup child, elder, and pet care - Subsidized commuter benefits for eligible employees - Comprehensive health, financial, and wellbeing benefits - Generous vacation policy and company-wide paid days off - 1% of your time off to support local community organizations of your choice - Annual wellness stipend - Up to 22 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents - Access to family planning reimbursement For more fresh new jobs, check out [yubhub.co](https://yubhub.co/). ## Skills ### Required - Ruby - React Native - Distributed Systems - AWS services - Service Oriented Architectures - AI-assisted development tools --- Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/chime/jobs/8932327002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)