# Care Manager

**Company**: IQVIA
**Location**: Durham, NC
**Work arrangement**: remote
**Salary**: $22.00 - $23.00 per hour
**Category**: Customer Service
**Industry**: Healthcare

**Apply**: https://iqvia.wd1.myworkdayjobs.com/en-US/IQVIA/job/Durham-NC/Care-Manager---Patient-Support-Call-Center--Remote_R1541049?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_a1249fe3-ec0

## Description

We are seeking a Care Manager to join our team. As a Care Manager, you will be responsible for contacting insurance companies to obtain correct eligibility information, perform benefit investigations, copay assistance and check prior authorization and/or appeal status.

Responsibilities:

- Perform outbound calls to obtain appropriate information and document accurately

- Answer in-bound calls and assist customers with pharmacy related services

- Maintain strict professionalism in all communication methods while providing efficient, courteous, and friendly service

- Contact insurance companies for benefit investigation and coverage eligibility

- Provide prior authorizations and appeals support

- Assist patients with the enrollment process for manufacturer and non-profit organization copay assistance programs

- Update job knowledge by participating in educational opportunities and training activities

- Work efficiently both individually and within a team to accomplish required tasks

- Maintain and improve quality results by adhering to standards and guidelines by meeting quality standards set forth by program KPI's

- Report ADE's according to program policy and guidelines

- Adhere to all HIPAA guidelines

Requirements:

- High School Diploma or equivalent

- Minimum one year experience in medical billing, reimbursement, insurance verification, or similar related medical office experience

- Previous data entry experience (minimum three months) and ability to type 30wpm+

- Able to demonstrate high attention to detail in work

- Must be computer savvy, to include navigating multiple computer tabs, monitors, and applications

- Advanced ability/knowledge of all Microsoft Suite programs (Teams, Word, Excel, Outlook, etc.) and soft phone systems (WebEx, Mitel, Shoretel, etc.)

- Exceptional communication skills, both written and verbal

- Able to work in a virtual team environment by being available and responsive during working hours

- Excellent follow through

This is a remote position.

## Skills

### Required
- Microsoft Suite
- data entry
- insurance verification
- medical billing
- communication skills

### Nice to have
- Spanish
- Previous experience in Patient Support Services (Hub)
- Previous Customer Service experience in the healthcare field
- Some College

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Source: [Apply at iqvia.wd1.myworkdayjobs.com](https://iqvia.wd1.myworkdayjobs.com/en-US/IQVIA/job/Durham-NC/Care-Manager---Patient-Support-Call-Center--Remote_R1541049?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)