# Senior Technical Architect

**Company**: Braze
**Location**: London
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/braze/jobs/8264729?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_a1236576-702

## Description

At Braze, we're a customer engagement platform that empowers brands to deliver great customer experiences. We're seeking a Senior Technical Architect to own project delivery and technical solutioning across a portfolio of customer projects.

## Responsibilities

- Own the execution of customer implementation engagements end to end, from onboarding through go live, and serve as the deep technical resource designing integrations and solutions.

- Design and implement technical solutions, including SDK and API integrations, while managing timeline, scope, and stakeholder alignment for a project.

- Engage with customer stakeholders to understand business and technical goals and build credible relationships across the account.

- Monitor progress and proactively resolve roadblocks to keep engagements on time and technically sound.

- Act as the technical conduit between Braze and the customer's product and engineering teams, translating requirements into actionable technical plans.

- Document stakeholder roles, technical requirements, and integration details to support a smooth handoff to the Customer Success Manager team after project completion.

- Coordinate with the customer's agencies and third parties to keep external partners aligned with the project's goals and timeline.

- Drive early adoption, set KPIs and success metrics, and apply best practices that help customers realize fast time to value.

- Advocate customer use cases to product development, and stay current on Braze's platform capabilities.

- Continually improve delivery and technical processes, and deliver enablement training and workshops tailored to each customer.

## Requirements

- You've built your career at the intersection of people and technology, comfortably managing a project timeline one day and getting hands-on with an integration the next.

- Demonstrated interest or hands-on experience with technical concepts such as SaaS, Mobile, APIs, Marketing Automation, Analytics, or programming.

- Highly organized and reliable, with a continuous improvement mindset and the discipline to keep project tracking consistently up to date.

- Strong analytical and creative problem-solving skills, comfortable diagnosing both project and technical issues and driving them to resolution.

- A natural collaborator who can manage conflicting priorities, motivate stakeholders, and thrive in a fast-paced, cross-functional environment.

- Strong listening and verbal communication skills, able to explain technical concepts clearly to both technical and non-technical audiences.

## Qualifications

- Bachelor's degree or equivalent experience in a relevant field.

- 2 to 5 years in a similar customer-facing role, preferably in implementations, technical consulting, or customer success, with a track record spanning both project delivery and hands-on technical work.

- Strong project management skills paired with genuine technical depth in APIs, SDKs, or related integration work.

- Excellent written and verbal communication skills.

## Benefits

- Competitive compensation that may include equity

- Retirement and Employee Stock Purchase Plans

- Flexible paid time off

- Comprehensive benefit plans covering medical, dental, vision, life, and disability

- Family services that include fertility benefits and equal paid parental leave

- Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend

- A curated in-office employee experience, designed to foster community, team connections, and innovation

- Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching

- Employee Resource Groups that provide supportive communities within Braze

## Skills

### Required
- SaaS
- Mobile
- APIs
- Marketing Automation
- Analytics
- programming
- SDK
- API integrations

---

Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/braze/jobs/8264729?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)