# Customer Retention Consultant

**Company**: Bupa
**Location**: Dublin, BG EEA
**Work arrangement**: hybrid
**Job type**: full-time
**Salary**: €39,200 + Sales Incentive Plan
**Category**: Customer Service
**Industry**: Healthcare

**Apply**: https://bupa.wd3.myworkdayjobs.com/en-US/EXT_CAREER/job/Dublin---BG-EEA/Customer-Retention-Consultant_R1231472-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_a1026187-600

## Description

We make health happen: At Bupa, our purpose is simple: helping people live longer, healthier, happier lives and making a better world.

We're looking for a Customer Retention Consultant to join our growing Bupa Global team in Dublin. This is an exciting opportunity for a customer-focused and sales-driven professional to build strong relationships with our members, support their healthcare needs and contribute to the continued success of our international business.

**What you'll do:**

- Managing a portfolio of customers and supporting retention, renewals, account growth and sales activity through inbound and outbound contact

- Understanding customer needs and providing tailored information and guidance on Bupa Global products and services

- Handling customer sales enquiries and working proactively to achieve positive customer and business outcomes

- Building long-term customer relationships through excellent service and professional communication

- Identifying opportunities during renewal conversations and supporting customer retention initiatives

- Maintaining accurate customer information and ensuring records are updated following every interaction

- Keeping your product and market knowledge up to date to provide customers with accurate and relevant information

- Working within regulatory requirements and compliance standards while always delivering fair customer outcomes

**What we're looking for**

- Fluency in English. Additional European language skills would be advantageous

- A proven track record of achieving or exceeding sales and quality targets

- Strong customer service experience with the ability to build trust and rapport with customers

- Excellent communication, interpersonal and influencing skills

- Experience working in a customer-facing or contact centre environment

- Experience selling high-value products or services, ideally within a premium customer segment

- Strong organisational and time management skills with the ability to manage competing priorities

- Good decision-making skills and a proactive approach to problem solving

- An appreciation of working across different countries and time zones

- A self-motivated, resilient and target-focused mindset

## Skills

### Required
- English
- customer service
- sales
- communication
- organisational skills

### Nice to have
- European languages

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Source: [Apply at bupa.wd3.myworkdayjobs.com](https://bupa.wd3.myworkdayjobs.com/en-US/EXT_CAREER/job/Dublin---BG-EEA/Customer-Retention-Consultant_R1231472-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)