# Programme Lead - ServiceNow Transformation

**Company**: Infosys Consulting - Europe
**Location**: London, England
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: IT
**Industry**: Consulting

**Apply**: https://jobs.workable.com/view/c2BzYxPMj2dFY7xQRfcGkG/hybrid-programme-lead---servicenow-transformation-in-london-at-infosys-consulting---europe?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_a0fa2cb9-eee

## Description

We are looking for a Programme Lead to lead large-scale, multi-workstream transformations on the ServiceNow platform.

You will be accountable for the end-to-end success of client programmes, from shaping the vision and business case through to delivery, adoption and value realisation.

Responsibilities:

- Own the delivery of complex ServiceNow transformation programmes spanning multiple workstreams, geographies and delivery teams

- Define programme strategy, governance, roadmap and delivery approach, ensuring alignment to client business outcomes

- Manage programme financials, including budget, forecasting, margin, risk and change control

- Lead and inspire cross-functional teams of architects, consultants, developers, testers and change specialists, including onshore, nearshore and offshore resources

- Establish robust governance, RAID management and assurance, escalating and resolving issues before they affect delivery

Platform and Solution Leadership:

- Provide authoritative guidance on ServiceNow architecture, design and best practice across the platform

- Challenge and quality-assure solution designs, ensuring scalability, maintainability, upgrade-safety and adherence to out-of-the-box principles

- Guide clients on platform strategy, including operating model, platform governance, CMDB and data strategy, integration, and the adoption of AI and automation capabilities

Client and Executive Engagement:

- Build and sustain trusted, long-term relationships with CIOs, CTOs, COOs, CFOs and other CXO-level stakeholders

- Act as a trusted advisor, shaping client agendas, influencing investment decisions and helping executives articulate and realise the value of their platform investment

- Lead executive steering committees and board-level reporting with clarity, credibility and confidence

Commercial and Business Development:

- Support pre-sales and bid activity, including solution shaping, estimation, commercial structuring and orals

- Identify and develop opportunities for account growth, expanding the footprint of ServiceNow across the client's enterprise

- Contribute to the growth and positioning of the ServiceNow practice, including thought leadership, partner relationships and reusable assets

People and Practice:

- Coach and mentor programme managers, architects and consultants, building the next generation of delivery leaders

- Champion delivery excellence, quality standards and a culture of continuous improvement

Requirements:

- Extensive hands-on and leadership experience delivering ServiceNow programmes

- Strong technical understanding of the Now Platform, including architecture, scripting and configuration, integrations, CMDB and Discovery, data model, security and upgrade management

- Proven track record of leading large, complex, high-value transformation programmes

- Demonstrated experience leading client engagements within a consulting, systems integrator or professional services environment

- Exceptional communication, negotiation and presentation skills

Desirable skills:

- ServiceNow certifications

- Programme management certifications

- Experience in a ServiceNow Elite or Premier partner organisation

- Sector experience in various industries

- Experience with enterprise transformation involving ERP, cloud migration or operating model redesign alongside ServiceNow

## Skills

### Required
- ServiceNow
- programme management
- transformation programmes
- architecture
- scripting
- configuration
- integrations
- CMDB
- Discovery
- data model
- security
- upgrade management
- Agile
- waterfall
- delivery approaches
- programme financials
- risk management
- delivery governance
- client engagement
- stakeholder management

### Nice to have
- ServiceNow certifications
- programme management certifications
- ServiceNow Elite or Premier partner organisation
- sector experience

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Source: [Apply at jobs.workable.com](https://jobs.workable.com/view/c2BzYxPMj2dFY7xQRfcGkG/hybrid-programme-lead---servicenow-transformation-in-london-at-infosys-consulting---europe?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)