# Service Delivery Manager

**Company**: Hewlett Packard Enterprise
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Category**: Operations
**Industry**: Technology

**Apply**: https://hpe.wd5.myworkdayjobs.com/en-US/Jobsathpe/job/Pune-Maharashtra-India/Service-Delivery-Manager_1213829?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_a0f6f8a6-930

## Description

The Service Delivery Manager will be responsible for managing a team of Technical Engineers delivering remote support to Compute/Storage for Global Clients.

Responsibilities:

- Manage a team of engineers supporting core Compute/Storage products 24x7

- Manage individuals & teams performance reviews, coaching & leadership in developments for future ready workforce

- Demonstrate a high level of customer focus & engage with the Regional customer experience manager for delivery issues

- Responsible for e2e management and working across various functions

- Work with Regional Geo leaders and identify systematic transformational opportunities and align initiatives for customer outcomes

- Close collaboration with L2 functions and enable quick resolution

- Escalation Management - Work closely with the Account Services and other cross functional teams to drive timely resolution of customer issues

- Collaborate closely with other PGU managers to ensure the support on the complex solutions for customers is flawless

- Capability and capacity management within the team

- Drive collaboration within the team and manage team dynamics

- Participate actively in PORs at both the tower and center level

- Work closely with the Capability/Training team on new Product launches & technical capability enhancement for the team

Requirements:

- Minimum 4 - 6 years of experience in IT services/ Customer Support out of which at least one year has to be in the Technology Support as a SME / Lead / L2

- Experience in managing a highly technical team in a support center and workforce of the future

- Demonstrates ethical Behavior & Culture

- Should have worked in complex support environment and handled critical customer escalations

- Good technical knowledge and domain expertise on storage/compute products

- Knowledge on emerging technologies

- Good understanding of Enterprise priorities, HPE Products and portfolio

- Excellent interpersonal, planning and organizational skills

- Good analytical skills

- Good articulation of Ideas and effective Communication

- Digital Technology Savy and inclination for self-learning

- Engineering or IT degree

- Technology certifications

Benefits:

- Health & Wellbeing

- Personal & Professional Development

- Unconditional Inclusion

## Skills

### Required
- IT services
- Customer Support
- Technical Support
- Storage/Compute products
- Emerging technologies
- Enterprise priorities
- HPE Products

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Source: [Apply at hpe.wd5.myworkdayjobs.com](https://hpe.wd5.myworkdayjobs.com/en-US/Jobsathpe/job/Pune-Maharashtra-India/Service-Delivery-Manager_1213829?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)