# Field Service Technician **Company**: Aristocrat **Location**: Greystanes **Work arrangement**: onsite **Experience**: entry **Job type**: full-time **Category**: Engineering **Industry**: Technology **Apply**: https://aristocrat.wd3.myworkdayjobs.com/en-US/AristocratExternalCareersSite/job/Greystanes-NSW-AU/Field-Service-Technician_R0020968?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_a0e3c83a-0a5 ## Description We are excited to announce that we have several open opportunities for talented, proactive and enthusiastic Field Service Technicians to join the Aristocrat team. By joining Aristocrat, you’ll be part of a global entertainment and gaming content creation company that offers a diverse range of products and services including electronic gaming machines and venue management systems that serve customers and entertain millions of players worldwide every day. As a Field Service Technician, you will be at the forefront of maintaining the flawless operation of our electronic gaming machines. This outstanding role offers you the chance to work with groundbreaking technology while being an integral part of a team that's committed to excellence. **Customer & Technical Service** - Perform scheduled tasks, preventative maintenance (PM), break/fix repairs, and system diagnostics on-site. - Carry out equipment installation, removal, upgrades, modifications, and game changes to gaming equipment at customer sites, even when venues are closed to the public. - Investigate and resolve sophisticated system faults, performing necessary repair work as the need arises. - Respond to service calls promptly and professionally to meet customer expectations and SLA requirements. - Collaborate effectively with venue staff and maintain a high level of customer happiness. **Reporting & Documentation** - Accurately collect and report all activities using Aristocrat’s field service management tools. - Ensure real-time data entry and 100% accuracy of service records, tasks, and inventory. - Record all part usage and ensure returns are completed as per ATA's SLA and compliance standards. - Assist with internal service reporting and respond to departmental requests when required. **Workplace Health & Safety (WHS) & Compliance** - Ensure you understand and align with Company and venue WHS policies, procedures, and regulations. - Prioritize the health, safety, and welfare of all employees, visitors, and contractors. - Follow accident/incident/near miss processes and conduct investigations as required. - Ensure all activities meet Company and legislative & regulatory compliance requirements. **What We're Looking For** - Valid Australian driver's licence. - Entry-level candidates with opportunities for career progression. - Ability to acquire and maintain relevant state/territory gaming licences (support provided by Aristocrat). - Excellent problem-solving, troubleshooting, and fault-finding capabilities. - Strong communication skills and a customer-service approach. - Self-motivated and able to work independently across multiple customer sites. - Good organisational skills with the ability to manage time, tasks, and service schedules. - Proficient in using mobile devices and field service applications for reporting. - Flexibility to work weekends and public holidays as needed. **Preferred** - Experience in a technical field service role, gaming industry, or electronics/mechanical repair. - Familiarity with diagnostic tools, maintenance scheduling, or service coordination. - Previous exposure to WHS systems, compliance environments, or regulated industries. **Physical Requirements** - Able to lift/move up to 25kg safely, using accurate manual handling techniques and tools. - Able to comfortably step up onto a safety step and work in variable physical environments. - Comfortable standing for extended periods and aiming for most of the workday. - Capable of bending, squatting, and working at ground level when necessary. - Capable of raising arms overhead and performing tasks at shoulder level when necessary. ## Skills ### Required - Valid Australian driver's licence - Problem-solving, troubleshooting, and fault-finding capabilities - Strong communication skills and a customer-service approach - Self-motivation and ability to work independently - Good organisational skills with the ability to manage time, tasks, and service schedules ### Nice to have - Experience in a technical field service role, gaming industry, or electronics/mechanical repair - Familiarity with diagnostic tools, maintenance scheduling, or service coordination - Previous exposure to WHS systems, compliance environments, or regulated industries --- Source: [Apply at aristocrat.wd3.myworkdayjobs.com](https://aristocrat.wd3.myworkdayjobs.com/en-US/AristocratExternalCareersSite/job/Greystanes-NSW-AU/Field-Service-Technician_R0020968?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)