# Live Support Football Production - Opportunity for Students

**Company**: Electronic Arts
**Location**: Köln
**Work arrangement**: onsite
**Job type**: temporary
**Category**: Operations
**Industry**: Technology
**Ticker**: EA
**Wikidata**: https://www.wikidata.org/wiki/Q173941

**Apply**: https://jobs.ea.com/en_US/careers/JobDetail/Live-Support-Football-Production-Opportunity-for-Students/214345?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_a0ce8806-d12

## Description

Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.

The Live Support Operator plays a key role in ensuring smooth matchday operations and excellent data quality.

You will serve as the first point of contact for internal and external stakeholders during live football matches. You will prepare and monitor tracking systems and tools, oversee live data creation and transmission processes, perform troubleshooting in case of technical issues, and communicate with clients. You will maintain data accuracy and quality standards through monitoring of football matches.

Responsibilities:

- Prepare matches, including system calibration, stakeholder communication, and production environment testing

- Monitor tracking systems and tracking operator performance during live games

- Oversee live data creation and delivery flows, including data and threshold sanity checks

- Prepare match reports

- Ensure proper data storage and documentation

- Handover data to post-match analysis teams

Qualifications & Skills:

- Enrolled as a student

- Fluent in German and have basic English skills

- Available for weekend and night shifts

- Experience with basic computer applications

- Detail-oriented mindset

We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more.

## Skills

### Required
- German language
- English language
- basic computer applications
- detail-oriented mindset

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Source: [Apply at jobs.ea.com](https://jobs.ea.com/en_US/careers/JobDetail/Live-Support-Football-Production-Opportunity-for-Students/214345?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)