# GSA - Front Office

**Company**: AccorHotel
**Location**: Bengaluru, KA
**Job type**: full-time
**Category**: Hospitality
**Industry**: Hospitality

**Apply**: https://jobs.smartrecruiters.com/AccorHotel/744000161467211-gsa-front-office?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/gsa-front-office-a0c428f4-b0a/

## Description

We are seeking a dedicated GSA - Front Office to join our team in Bangalore, India.

As the face of our hotel, you will play a crucial role in ensuring guest satisfaction and maintaining our high standards of service excellence.

Responsibilities:

- Warmly greet and welcome guests upon arrival, providing a positive first impression of our hotel

- Efficiently manage the check-in and check-out processes, ensuring accuracy and attention to detail

- Handle guest inquiries, requests, and complaints promptly and professionally

- Maintain up-to-date knowledge of hotel services, local attractions, and events to assist guests effectively

- Collaborate with other departments to ensure seamless guest experiences

- Process room reservations, modifications, and cancellations using the hotel management system

- Manage cash transactions and maintain accurate financial records

- Ensure the front desk area is organized, clean, and presentable at all times

- Adapt to changing priorities and handle multiple tasks simultaneously in a fast-paced setting

- Coordinate with housekeeping to ensure room readiness and handle special requests

- Assist with luggage handling and arrange transportation services for guests as needed

- Manage and resolve overbooking situations and room type changes efficiently

- Conduct daily audits of guest folios and resolve any discrepancies

- Participate in upselling initiatives to enhance guest experiences and increase revenue

- Stay informed about hotel promotions, packages, and loyalty programs to provide accurate information to guests

Qualifications:

- Bachelor's degree in Hospitality Management, Business Administration, or related field

- Excellent verbal and written communication skills in English

- Strong customer service orientation with a friendly and professional demeanor

- Proficiency in hotel management software and computer systems

- Ability to work flexible hours, including nights, weekends, and holidays

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## Skills

### Required
- Hospitality Management
- Business Administration
- English
- hotel management software

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/AccorHotel/744000161467211-gsa-front-office?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)