# Facility Coordinator

**Company**: JLL
**Location**: Hong Kong, SAR, China
**Work arrangement**: onsite
**Experience**: mid
**Job type**: full-time
**Category**: Facilities & Maintenance

**Apply**: https://jll.wd1.myworkdayjobs.com/en-US/jllcareers/job/Hong-Kong-SAR-China/Senior-Facilities-Officer--Customer-Service---Smart-Space-Management-_REQ542810-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_a0c1eb9a-e9b

## Description

We are seeking a Facility Coordinator to join our team in Hong Kong. As a Facility Coordinator, you will be responsible for ensuring the smooth operation of our co-working space.

Responsibilities:

- Perform regular floor walks and workspace inspections to ensure space cleanliness, aesthetic presentation, and optimal operation of facility amenities

- Coordinate closely with cleaning, security, IT, and maintenance vendors/contractors to facilitate routine servicing, defect rectifications, and minor repairs

- Assist the Assistant Manager / Manager in monitoring vendor performance and ensuring service level agreement (SLA) compliance across the co-working floor

- Serve as the primary front-of-house touchpoint for members and visitors, delivering attentive, empathetic, and professional customer service

- Handle daily member inquiries, meeting room reservations, mail/parcel sorting and distribution, and conflict/complaint resolution in a timely manner

- Facilitate member onboarding and offboarding processes, including keycard issuance, door access control programming, and conducting new tenant space orientations

- Track and manage inventory levels for office supplies, pantry consumables, printing papers, and access keycards, submitting procurement requests when necessary

- Support the Assistant Manager / Manager in tracking supply inventories and handling procurement requests

- Maintain accurate member databases, logbooks, defect tracking sheets, and basic operational reports

Requirements:

- Higher Diploma or Bachelor’s degree in Hospitality, Facility Management, Business Administration, or a related discipline

- 3–4 years of progressive hands-on experience in Co-working space operations, premium commercial management (CS Team), or Hospitality

- Good understanding of basic Soft FM services (cleaning, security, tenant relations) and space maintenance standards within a commercial or flexible workspace environment

- Passionate about customer service, community building, and working in a dynamic workspace setting

- Strong interpersonal and communication skills

- Proactive, detail-oriented, adaptable, and capable of working independently in handling day-to-day operational issues

- Fluent in written and spoken English and Chinese (Cantonese and Mandarin)

- Proficient in MS Office applications (Word, Excel, PowerPoint); familiar with co-working management platforms or access control systems is an advantage

## Skills

### Required
- Hospitality
- Facility Management
- Business Administration
- Customer Service
- Communication
- MS Office
- Cantonese
- Mandarin

### Nice to have
- Co-working management platforms
- Access control systems

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Source: [Apply at jll.wd1.myworkdayjobs.com](https://jll.wd1.myworkdayjobs.com/en-US/jllcareers/job/Hong-Kong-SAR-China/Senior-Facilities-Officer--Customer-Service---Smart-Space-Management-_REQ542810-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)