# People Partner Lead, CX

**Company**: Gusto
**Location**: Scottsdale, AZ
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $158,300 - $195,237/year in Denver and $185,955 - $229,345/year for New York/San Francisco
**Category**: HR
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/gusto/jobs/8029182?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_a0bb1eb7-aeb

## Description

We're looking for a senior People Business Partner to support our Customer Experience organization at Gusto. This role reports into Gusto's Head of People and serves as an embedded, execution-oriented partner to the CX Leadership Team.

Responsibilities:

- Build trusted partnerships with CX VPs and the CX Leadership Team

- Lead harder conversations on talent strategy, workforce planning, and org design

- Directly empower and develop 2 People Partners

- Synthesize People data into clear, actionable reads

- Build lightweight, scalable People processes

- Support and operationalize core talent programs

- Reinforce high performance standards and accountability

- Serve as liaison between CX and Gusto's broader People team

- Own end-to-end execution of org changes

Requirements:

- 10+ years of HRBP or People Partner experience

- Background at high-growth SaaS companies

- Builder's instinct

- Demonstrated ability to operate at every altitude

- Prior people management experience required

- Track record of owning programs end-to-end

- Strong operator mindset

- Bias toward action and high speed of execution

- Comfortable working with People data

- Ability to thrive in ambiguity

- Sound judgment

- AI-forward mindset

Benefits:

- Competitive base pay

- Benefits

- Equity (RSUs)

Salary:

- $158,300 - $195,237/year in Denver

- $185,955 - $229,345/year for New York/San Francisco

## Skills

### Required
- HRBP
- People Partner
- talent strategy
- workforce planning
- org design
- leadership
- AI

### Nice to have
- high-growth SaaS companies
- Customer Experience
- contact centers
- non-exempt or hourly workforces

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/gusto/jobs/8029182?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)