# 1st Line Service Desk Analyst

**Company**: Spire Healthcare
**Location**: York, North Yorkshire
**Work arrangement**: onsite
**Experience**: entry
**Job type**: full-time
**Category**: IT
**Industry**: Healthcare

**Apply**: https://elij.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/29620?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/1st-line-service-desk-analyst-a0ada988-04c/

## Description

Spire Healthcare are currently seeking a junior IT Service Desk 1st Line Analyst (Day Team) to work in a well-established team based in York.

The successful Service Desk Analyst will provide 1st Line phone based support to a network of internal colleagues, and will ensure that all problems are either solved or escalated to the 2nd and 3rd Line Engineers.

**Responsibilities**

- Logging calls and communicating all issues to other members of the IT team.

- Providing support to bespoke software products as well as the Microsoft Office family of products.

- Operating the software and ensuring knowledge of how it is used throughout the business.

- Fixing basic server operating system faults.

- Desktop support of printers, workstations and laptops.

- Management of the LAN and WAN networks.

- Escalating all problems that cannot be dealt with to 2nd and 3rd Line support.

**Requirements**

- Knowledge of some or all of the following technologies would be advantageous:

- Windows Operating Systems

- Windows Server

- Active Directory

- Basic Exchange queries

- LAN/WAN

- Printer and scanner fixes

- Application support

- Previous experience in a first line Service Desk position or a strong customer service background looking for an entry level IT role.

- A qualification in IT such as a BTEC Level 3, Comptia A+, or a Microsoft certification would be beneficial but is not essential.

- Excellent communication and organisational skills are essential prerequisites of this role.

**Benefits**

- Competitive salary

- 35 days annual leave inclusive of bank holidays

- Employer and employee contributory pension with flexible retirement options

- ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers

- Free Bupa wellness screening

- Private medical insurance

- Life assurance

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## Skills

### Required
- Windows Operating Systems
- Windows Server
- Active Directory
- LAN/WAN
- Microsoft Office

### Nice to have
- BTEC Level 3
- Comptia A+
- Microsoft certification

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Source: [Apply at elij.fa.em2.oraclecloud.com](https://elij.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/29620?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)