# Destination Services Manager

**Company**: Intermountain Health
**Location**: Intermountain Health Intermountain Medical Center
**Job type**: full-time
**Salary**: $34.01 - $52.51
**Category**: Healthcare
**Industry**: Healthcare

**Apply**: https://imh.wd108.myworkdayjobs.com/en-US/IntermountainCareers/job/Intermountain-Health-Intermountain-Medical-Center/Destination-Services-Manager_R187198?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_a093f8fc-904

## Description

The Destination Services Manager role is responsible for the overall operations and day-to-day management of the Guest Services and Destination Services programs at Intermountain Medical Center.

The goal is to support Intermountain Medical Center as a destination hospital, working in partnership with hospital leaders and across multiple departments to ensure optimal Destination and Guest services for patients and families.

**Key Responsibilities:**

- Develop program direction, scope, strategy, goals, and growth for Destination services based on departmental collaboration and needs assessment.

- Ensure consistent implementation and execution of applicable services across multiple facilities and service lines.

- Manage staff performance, including recruiting, onboarding, training, mentoring, evaluating, and corrective action.

- Develop and manage budgets, ensuring appropriate resources, supplies, space, equipment, and staff are allocated to meet patient needs.

- Develop and maintain program materials, including wayfinding information, community resources, travel/hotel information, and area attractions.

- Identify areas for improvement in efficiency and services for referring providers.

- Develop and report on metrics measuring Intermountain Medical Center's success as a destination hospital.

- Advance program excellence through quality improvement efforts and best practices.

**Requirements:**

- Customer service experience

- Project management experience

- Experience using dashboards and reporting data

**Preferred Qualifications:**

- Bachelor's degree from an accredited institution

- Experience working in healthcare operations and outreach/referral patterns

**Physical Requirements:**

- Ongoing need to see and read information, documents, and monitors

- Frequent interactions with providers, colleagues, customers, patients, and visitors requiring verbal communication and hearing

- Manual dexterity for manipulating complex equipment with precision and accuracy

**Benefits:**

- Benefits eligible

- Generous benefits package covering wellness programs

## Skills

### Required
- Program Leadership
- Communication
- Decision Making
- Multidisciplinary Teamwork
- Change Management
- Workforce Development
- Patient and Family Centered Care
- Computer Literacy
- Financial Stewardship
- Relationship/People Management

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Source: [Apply at imh.wd108.myworkdayjobs.com](https://imh.wd108.myworkdayjobs.com/en-US/IntermountainCareers/job/Intermountain-Health-Intermountain-Medical-Center/Destination-Services-Manager_R187198?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)