# Coordinator II-HAC

**Company**: Honda
**Location**: Greensboro
**Work arrangement**: onsite
**Experience**: mid
**Job type**: full-time
**Category**: Engineering
**Industry**: Automotive
**Ticker**: HMC
**Wikidata**: https://www.wikidata.org/wiki/Q9584

**Apply**: https://careers.honda.com/us/en/job/10544/Coordinator-II-HAC-100901
**Canonical**: https://yubhub.co/jobs/job_a0826b34-d4c

## Description

The Field Service Representative provides technical support to HondaJet Authorized Service Centers, customers, and supports issue resolution. The role involves conducting planned and unplanned post-delivery customer visits, facilitating resolution of technical and customer satisfaction issues, and working with the Technical Support and Engineering teams to troubleshoot and resolve uncommon technical difficulties.

Key responsibilities include:

- Conducting planned and unplanned post-delivery customer visits, communications, and facilitating resolution of technical and customer satisfaction issues.

- Setting priorities and effectively escalating technical and/or aircraft operational concerns within the Customer's organization and Honda Aircraft Company.

- Visiting Authorized Service Centers (ASCs) and supporting onsite audits in accordance with the Standard Operations Manual.

- Working with the Technical Support and Engineering teams to troubleshoot, resolve uncommon technical difficulties, and to initiate development of approved repair procedures and drawings.

- Updating management of customer's key aircraft operational and maintenance concerns/issues.

- Understanding the Flight Ready and Engine Maintenance Programs to support customers' questions on program agreements.

- Understanding and being able to effectively utilize Honda Aircraft Company's internal (customer support/in-service-related) processes, support resources to better support the customer.

The ideal candidate will have a Bachelor's degree from a four-year college or university in Business, Aviation Management, or a related technical field, and at least 5 years of experience in general aviation, with previous directly related work experience in customer support and/or product support.

The role requires excellent communication and problem-solving skills, with the ability to work effectively in a team environment and to facilitate resolution to complex technical issues and customer concerns.

Benefits include competitive base salary, paid overtime, regional bonus, industry-leading benefit plans, paid time off, company-paid short-term and long-term disability, 401K plan with company match, and relocation assistance.

## Skills

### Required
- working technical knowledge of aircraft systems and assemblies
- working knowledge of turbine-powered aircraft systems and field support practices
- ability to communicate effectively
- ability to facilitate resolution to complex technical issues and customer concerns

### Nice to have
- previous experience working with an ERP System (i.e., SAP)
- FAA A&P license or equivalent civil aviation authority certification